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troubleshooting Question

HP QuickPlay 3.7 will not play a particular Blu-Ray DVD

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DoubleStroke asked on
Laptops NotebooksMultiMedia Applications
4 Comments1 Solution1698 ViewsLast Modified:
I have a Hewlett-Packard HP Pavilion dv9700 Notebook PC.  Please see attached file for OS and other NVIDIA information.

I have Rush's new DVD, Rush - Beyond The Lighted Stage and it's Blu-Ray and it won't play using HP QuickPlay 3.7 (I think the version is 6310; don't know where to find version information within HP QuickPlay).  I have another Blu-Ray DVD and it plays fine with HP QuickPlay 3.7.  

When I insert the Rush DVD and QuickPlay starts, it says "A component of the player requires periodic updates.  Would you like to check for an update now?".  When I click Yes, it simply loops that message over and over again.  When I click No, it reverts to the main QuickPlay window and says "Insert a DVD or select the Media button".  Under Source (left side of window), it says RUSH BEYOND THE LIGHTED STAGE.

It originally would not play ANY Blu-Ray DVD that I had.  However, on July 6th, I went through the UPDATE process and downloaded the painfully large and slow updates.  After that, it would play one of my Blu-Ray DVD's but not the Rush DVD.

I downloaded PowerDVD 10 and the Rush DVD plays using that software.  But it's a trial version and I don't want to pay for the full product (unless I have to).  I have since removed the PowerDVD software.

How do I get QuickPlay 3.7 to play my Blu-Ray DVD? NVIDIA-System-Information-07-07-.txt
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