Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Troubleshooting
Research
Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

HP QuickPlay 3.7 will not play a particular Blu-Ray DVD

Avatar of DoubleStroke
DoubleStroke asked on
Laptops NotebooksMultiMedia Applications
4 Comments1 Solution1698 ViewsLast Modified:
I have a Hewlett-Packard HP Pavilion dv9700 Notebook PC.  Please see attached file for OS and other NVIDIA information.

I have Rush's new DVD, Rush - Beyond The Lighted Stage and it's Blu-Ray and it won't play using HP QuickPlay 3.7 (I think the version is 6310; don't know where to find version information within HP QuickPlay).  I have another Blu-Ray DVD and it plays fine with HP QuickPlay 3.7.  

When I insert the Rush DVD and QuickPlay starts, it says "A component of the player requires periodic updates.  Would you like to check for an update now?".  When I click Yes, it simply loops that message over and over again.  When I click No, it reverts to the main QuickPlay window and says "Insert a DVD or select the Media button".  Under Source (left side of window), it says RUSH BEYOND THE LIGHTED STAGE.

It originally would not play ANY Blu-Ray DVD that I had.  However, on July 6th, I went through the UPDATE process and downloaded the painfully large and slow updates.  After that, it would play one of my Blu-Ray DVD's but not the Rush DVD.

I downloaded PowerDVD 10 and the Rush DVD plays using that software.  But it's a trial version and I don't want to pay for the full product (unless I have to).  I have since removed the PowerDVD software.

How do I get QuickPlay 3.7 to play my Blu-Ray DVD? NVIDIA-System-Information-07-07-.txt
ASKER CERTIFIED SOLUTION
Avatar of DoubleStroke
DoubleStroke

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Commented:
This problem has been solved!
Unlock 1 Answer and 4 Comments.
See Answers