troubleshooting Question

Users say "initializing" in BES Express 5.01 after Blackberry transporter use and swing migration

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Dave MessmanFlag for United States of America asked on
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This is a long story, but I'll start with the simple part:

I have Blackberry Enterprise Server Express 5.01 installed on a Windows 2003 R2 box.  My mail server is a Windows 2008 SBS box (running Exchange 2007 of course).  I used to have BB Professional 4 on my SBS 2003 box, but then I upgraded to SBS 2008.  When doing the upgrade, I updated to BES Express 5.01 and used Blackberry Transporter to move my users to the Windows 2003 R2 box.  After moving the users, the BB devices are not communicating with the server.  The users say "initializing."  Below are some helpful screen shots and a ton more detail.

I initially had an SBS 2003 box with Blackberry Professional installed directly on it.  That ran fine for years.  Then I upgraded to SBS 2008 using a swing migration.  In a swing migration, the SBS 2003 box and SBS 2008 box can never be on the same LAN.  Since I didn't want to reactivate each user, I though I'd just install BES Express 5.01 on my file server and use the Blackberry Transporter.  Using Blackberry Transporter, I was able to move all my 11 users to the file server.  Then separately, I took the SBS 2003 box off the LAN and replaced it with the SBS 2008 box.  The SBS 2003 box and SBS 2008 box have the same name and IP address as each other.  I never checked to see if the BES Express on the file server worked with the SBS 2003 box - as I made this change during the transition.

So now, I've got my SBS 2008 box and my Windows Server 2003 R2 box with BES Express on it.  I have gone through Blackberry's instructions on enabling Exchange 2007 properly (via Blackberry's screen shot walk through).

Below are what I think are some relevant screen shots.  I don't know too much about managing BES - usually it just works.  Any advice is appreciated.

I also had a thought - I'm used to installing BES/BB Professional on the mail server itself.  Would it help or make more sense to move the users to the actual mail server and reinstall BES Express there?  My goal is to get BES up and running again without having to wipe and reactivate devices.

Of note - at this exact moment, I have BES Express running on both my SBS 2008 box and my Windows 2003 R2 box.  

Thanks for any and all help.
Dave Messman
IT Consultant

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