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Acer 5720 TM new hard drive install says  no partition available

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Last Modified: 2012-05-09
I have an Acer 5720 Travelmate which I bought for a customer and followed the instructions to create the recovery disks.  The hard drive has failed so I have purchased a new one and am trying to run the recovery process but I seem to have a problem.  There are 3 DVDs that I created when I purchased the machine for my customer, as part of the recommended  eRecovery routine  -  these are Driver & application disc (1 disc), 2 disks named Backup Image Disk.  If I run Disk 1 of the Backup Image disk, It appears to be loading windows but then says No Partition available.  If I run the Driver and Appliation disc, it get the Broadcom UNDIPXE-2/1 startup screen, and then it says:  PXE-E61: Media test failure, check cable.  PXE-M0F@ Exiting Broadcom PXE ROM.  Operating system not found.  Can anyone help me?  I was hoping I would just have to rerun the Recovery DVDs but it doesnt seem to be that straight-forward and Acer just tell me to return the laptop to them for £54 diagnosis charge!
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Commented:
Is the new one identical (in every way) to the old one?  Same hardware inside?  If not, you may have driver issues as you try to reload.  My guess is that Acer has some different components in your replacement version.
noxchoIT Product Manager
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Commented:
Go to BIOS and make sure that HDD is set in IDE compatible mode.
If not then set it.
After that boot from backup DVD and try to load the OS back. If this fails boot from Parted Magic 4 CD and check if the drive is detected at all.

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Commented:
The faulty drive says it's a Seagate Momentus 5400.3  part no.  ST9160821AS and the new one says it's a Seagate Momentus 5400.6 part no. ST9160314AS (which was the only one I could find and was told that it was an appropriate replacement part by PC Business World support.

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Commented:
Reply to Noxcho - it is SATA drive  -  is it still appropriate to set the BIOS to IDE compatible mode?

Commented:
"is it still appropriate to set the BIOS to IDE compatible mode?"
noxcho must be busy so I will answer for him in the interest of saving you time.
Yes it is appropriate.
noxchoIT Product Manager
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Commented:
Thanks edbedb.
eyetealady, yes, if the drive is not detected by restore process then the program used for restore does not detect your HDD controller. Turn it to IDE and try your luck. If it fails we will search for another solution.
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Commented:
IIRC this is nothing to do with SATA. The Acer recovery disks need to install to a FAT32 partition on the hard drive.
Acer used to produce a. .iso file to make a bootable cd to create this prior to running the restore disks - I'll see if I can find the link,
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Commented:
Thanks very much to all of you - I'm going to try what you've said and I'll get back to you when I have

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Commented:
Well 2 hours later I have:  
a.  created the Ubuntu Live CD, used Gparted and created a Primary FAT32 partition of about 30Gb, a 2nd FAT16 partition of about the same size and a 3rd partition (and called that one an Extended partition) of about 100 gb & there's about 30gb left unpartitioned.  I told Gparted to complete the operations and then put in the Acer Disk Partitioner which I had downloaded as per instructions.  It said it was loading Windows and then changed to the beginning of a Vista loadup and then brought me up a window to format the disk.  I accepted and it said it had formatted the disk into a single partition and then told me to load Disk 1 of the Recovery DVDs.  This is where there seem to be continually problems with REcovery disks where terminology differs.  Having experienced this previously, I was very careful, when I originally bought and setup this laptop, to name the Disks EXACTLY as instructed by Acer.   The 3 disks that I have are
a.  Driver & Application disk 1 of 1
b.  Backup image  - 2 DVDs

I have tried loading with Driver & Applic disk and Disk1 of the Backup image and all that happens is I get back to the screen which says

Broadcom UNDIPXE-2/1 startup screen, and then it says:  PXE-E61: Media test failure, check cable.  PXE-M0F@ Exiting Broadcom PXE ROM.  Operating system not found

Any more tips?  Where am I going wrong?

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Commented:
I seem to have succeeded after all!! Went back into Ubuntu & GParted.  Deleted the existing partitions and set up 3 more  -  all Primary FAT32 - I made 2 x 40Gb and 1 x the rest of the drive.  Saved and then put in Acer Formatter which formatted a 40gb partition only.   Then I followed the instructions and put in Disk 1 of the pair called Backup Image and it said it was restoring the data.  So now I'm waiting for the Vista install to complete and then to see what sort of disk size I end up with.  Might have to do it again but I do know it now works so THANK YOU VERY MUCH!!!!     Is it possible to extend the partition sizes now that Vista is installed or do I need to start again to get back a decent sized c: drive?
noxchoIT Product Manager
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Commented:
Good work. Yes, extending is possible. Go directly to Windows Disk  Management tool of Windows and take screen shot of your current layout.  We will guide you through resize process.

Author

Commented:
hopefully this is what you mean - screen shot of Computer Management/Storage/Disk Management
disk-mgt-screenshot.docx
noxchoIT Product Manager
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Commented:
So you need to increase C: drive size? Correct? Which partition would you like to decrease of D: and E:?
Is there data on D: and E: drives?

Author

Commented:
Hi noxcho  -  there is no data on either partition and ideally I'd like there to be 1 partition as big as possible.   Can I use the Ubuntu DVD I created earlier for this purpose?
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