Michael Sole
asked on
OWA Calendar item generating an HTTP/1.1 500 Internal Server Error
We have had a problem over the past few months where Motorola Droid phones
do not properly get all the calendar items when they sync. They always
miss a couple. Recently we have discovered that these appointments
that do not sync also give a HTTP/1.1 500 Internal Server Error when
they are viewed in OWA. But others are viewable and email works fine
as well..This only happens on a couple appointments for a couple
users.
Server:
Windows 2k3 Standard
Exchange 2003 SP2
Clients:
Windows 7 ultimate
ie 8
do not properly get all the calendar items when they sync. They always
miss a couple. Recently we have discovered that these appointments
that do not sync also give a HTTP/1.1 500 Internal Server Error when
they are viewed in OWA. But others are viewable and email works fine
as well..This only happens on a couple appointments for a couple
users.
Server:
Windows 2k3 Standard
Exchange 2003 SP2
Clients:
Windows 7 ultimate
ie 8
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So here is what I have found out... This happens when a user accepts and invitation for a calendar event on iPhone or iPad. The event shows up fine at first, but as soon as they "accept" using an iPhone (This is an iPhone 4) it gets corrupted and the "HTTP/1.1 500 Internal Server Error" in OWA.
What I don't know is whether it is an iPhone issue that is or will be fixed in future iOS updates or something that needs to be fixed on Exchange side. I would have to upgrade that iPhone to the latest release and test it again.
[SBS 2003 SP2 with Exchange 2003 SP2]
What I don't know is whether it is an iPhone issue that is or will be fixed in future iOS updates or something that needs to be fixed on Exchange side. I would have to upgrade that iPhone to the latest release and test it again.
[SBS 2003 SP2 with Exchange 2003 SP2]
ASKER
ExRCA is testing Exchange ActiveSync. Exchange ActiveSync was tested successfully.
Test Steps
Attempting to resolve the host name exchange01.gold-mobile.net
Host successfully resolved
Additional Details
IP(s) returned:
Testing TCP Port 443 on host to ensure it is listening and open.
The port was opened successfully.
ExRCA is testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
The certificate name is being validated.
Successfully validated the certificate name
Additional Details
Found hostname in Certificate Subject Common name
Validating certificate trust for Windows Mobile Devices
The test passed with some warnings encountered. Please expand the additional details.
Additional Details
Certificate is only trusted on Windows Mobile 6.0 and later. Windows Mobile 5.0 and 5.0 + MSFP devices will not be able to sync. Root = OU= 2 Certification Authority, O=".", C=US
The certificate date is being confirmed to ensure the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
Certificate is valid: NotBefore =, NotAfter = "
The IIS configuration is being checked for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates not configured.
Testing Http Authentication Methods for URL https://exchange/Microsoft-Server-Activesync/
The HTTP authentication methods are correct.
Additional Details
Found all expected authentication methods and no disallowed methods. Methods Found: Basic
An ActiveSync session is being attempted with the server.
Testing an ActiveSync session completed successfully
Test Steps
ExRCA is attempting to send the OPTIONS command to the server.
OPTIONS response was successfully received and is valid
Additional Details
Headers received: Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7654.7
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward
Content-Length: 0
Date: Fri, 23 Jul 2010 18:24:11 GMT
Server: Microsoft-IIS/6.0
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ExRCA is attempting the FolderSync command on the Exchange ActiveSync session.
The FolderSync command completed successfully.
Additional Details
Number of Folders: 35
ExRCA is attempting the initial sync to the Inbox folder. This initial sync won't return any data.
The Sync command completed successfully.
Additional Details
Status: 1
ExRCA is attempting to test the GetItemEstimate command for the Inbox folder.
Successfully received GetItemEstimate Response from Server
Additional Details
Estimate: 1231 messages
ExRCA is attempting to test synchronization of the Inbox folder.
The Sync command completed successfully.
Additional Details
Number of items synchronized: 512