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The remote session was disconnected because there was an internal error in the remote computers licensing protocol

Last Modified: 2013-11-21
Several machines which haven’t connected to the terminal server before or had their named changed cannot connect with the error message:

"The remote session was disconnected because there was an internal error in the remote computers licensing protocol"

I have tried the registry edit removing the contents of:

Which didn’t help. This is happening on several machines so it seems to be a problem on the server side.

I have looked in the Terminal server licensing and the problem machines are showing as temporary licenses.

Any ideas please.
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systechSenior Technical Lead

Please find this article for step by step guide


Thanks for the comment, but the server is allready setup for people to access and many users still have access but just a few new machines/machines that havent accessed TS before cant gain access.

systechSenior Technical Lead

From the terminal services machine, system properties-Remote- Select the remote users you want to add and check whether its working or not.


We have it setup so that a group called TSUsers in AD is allowed to access the TS and the names are added to that group. Ive checked and the users with issues are added into the group.

The users can login from other machines which have accesed the TS before, its just from these machines with the problem.
systechSenior Technical Lead

Run the network wizard once and enable the file and print service.
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Thanks a billion!  This problem has been hounding me for weeks, and your above answer was the solution!

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