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Why can't we start HID Input Service? Help!
Hello Experts, we have been getting a few application errors pertaining to the HID Input Service in the windows log. Further, the service cannot be started manually via services.msc. The reason that led us to finding this is that frequently our mouse will stop working. This happens almost daily (sometimes several times a day) where the moue will just stop and will not respond again until a restart of the machine. Changing mice and USB ports doesn't seem to help (standard wired mice, nothing new).
We can only conclude the HID Input Service issue is the cause or at least related. Attempting to start the service yields:
"Error 126: The specified module could not be found"
This machine did have a malware issue a few weeks back, doesn't seem like it started right away (seems like the mouse stopped working a few weeks after) but it's possible. Attached is the code that shows in event viewer application log on occasion.
Can anyone help troubleshoot why this service won't start?
Thanks!
We can only conclude the HID Input Service issue is the cause or at least related. Attempting to start the service yields:
"Error 126: The specified module could not be found"
This machine did have a malware issue a few weeks back, doesn't seem like it started right away (seems like the mouse stopped working a few weeks after) but it's possible. Attached is the code that shows in event viewer application log on occasion.
Can anyone help troubleshoot why this service won't start?
Thanks!
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 7/22/2010
Time: 11:52:22 PM
User: N/A
Computer: YIESEL-06
Description:
The HID Input Service service terminated with the following error:
The specified module could not be found.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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At this point, I'd start looking for potential hardware failure. I actually try to rule out hardware first. If the hardware ain't working right, the software that runs off of the hardware ain't gonna run right.
ASKER
The HID service should be able to start though, correct? There are LOTS of posts on the web about this module not starting. None of the fixes work though.
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All of the PC's in the office are the same PC model and same mice that came with them. All of the other PC's have the same mice as well (and just an FYI, the other machines HID Input Service starts just fine but can't find a difference in the files they have). Swapped one of the mice from the other PC's.
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i asked to test with another brand of mice - bring one from home, or other
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ASKER
Tried with another mouse, doesnt seem to have an effect. As far as the files, we have tested with the following:
ensured hidserv.dll is in the system32 Folder, verified the registry entries, etc (see this link). Everything is where it should be, unless there is a corrupt copy someplace?
ensured hidserv.dll is in the system32 Folder, verified the registry entries, etc (see this link). Everything is where it should be, unless there is a corrupt copy someplace?
ASKER
Oh and no errors related to the keyboard/mouse apps, they are just standard keyboard/mice with no software.
you can try to update all your drivers; start with chipset
you can also run sfc /scannow - could be the scanners deleted a bit too much..
you can also run sfc /scannow - could be the scanners deleted a bit too much..
ASKER
Ran sfc /scannow, it went through and didn't prompt any errors at the end (just closed as normal).
Right now we are running a PS2 mouse and that removes the HID area from Device Manager all together. Presumably that's because the mouse was the only one. Still can't start the service though.
All drivers from manufacturer are up to date.
Right now we are running a PS2 mouse and that removes the HID area from Device Manager all together. Presumably that's because the mouse was the only one. Still can't start the service though.
All drivers from manufacturer are up to date.
sfc never shows any errors or logfiles, you have to look it up yourself (thanks MS)
you can also try rolling back the drivers a version...
you can also try rolling back the drivers a version...
ASKER
Didn't mean to say it would, sorry. The log file didn't show anything either. Sorry for the misscommunication.
New idea, to rule out hardware, we have about 7 of these machines that are all identical. What do you think of swapping the hard drive into one of the other identical machines, booting it up (assuming it will boot Windows fine since the hardware is identical), and see if the service can start?
That should rule out a MOBO (or similar) issue, correct? If not we can keep digging into services.
New idea, to rule out hardware, we have about 7 of these machines that are all identical. What do you think of swapping the hard drive into one of the other identical machines, booting it up (assuming it will boot Windows fine since the hardware is identical), and see if the service can start?
That should rule out a MOBO (or similar) issue, correct? If not we can keep digging into services.
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no it does not show; that's what i mean. find it here : http://support.microsoft.com/kb/928228
i like your idea -- witht the same hardware - good step forward, and quick
i like your idea -- witht the same hardware - good step forward, and quick
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Ended up finally getting it going. It was indeed a software problem. Switching the hdd's between comptuers showed that. We tried it both ways. The problematic windows installation hdd was not able to start the service in the other computer. Vice versa, the service was able to start with a different windows installation hdd in this machine.
From there, we spent quite a bit of time investigating and eventually spoke to MS and concluded the service was corrupted. We recreated the service in the registry through command prompt and it seems to be running smooth thus far. It starts, stops, restarts, and so far the mouse hasn't stopped working. Thank God . . . we were really tired of troubleshooting a mouse, lol.
From there, we spent quite a bit of time investigating and eventually spoke to MS and concluded the service was corrupted. We recreated the service in the registry through command prompt and it seems to be running smooth thus far. It starts, stops, restarts, and so far the mouse hasn't stopped working. Thank God . . . we were really tired of troubleshooting a mouse, lol.
ASKER
Decided up the points as everything helps in the troubleshooitng process. Thanks all!
Chopped liver again on an answer that helped the author eliminate countless problems. sigh.
"only then would I assume disk/drive corruption. This still smells like a virii, but you can't rule out the possibility of hardware failure on the first computer or the drive."
results? "and eventually spoke to MS and concluded the service was corrupted."
No love for the widows son?
"only then would I assume disk/drive corruption. This still smells like a virii, but you can't rule out the possibility of hardware failure on the first computer or the drive."
results? "and eventually spoke to MS and concluded the service was corrupted."
No love for the widows son?
ASKER
Hi Zxeses, sorry about that. Honestly, MS agreed with us it was corrupted, but said it could have happened from a botched update or a number of things, not just malware. That's why we divided up the points. Sorry about that. Hopefully it doens't stop you from helping next time, will definitely look towards your answer first!
Love ya already, I'm here to to help, no questions asked. Points are nice, but I always appreciate a well thought out evaluation which clearly you have given.
ASKER
:) Agreed, hope to conrtibute in one of your threads.
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