Windows 7
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ctrl+alt+del on gotomypc failure.
Hi,
I seem to have a problem with a windows7 64bit machine which has gotomypc installed.
when connected and I try to send the ctrl+alt+del via gotomypc, I get the following message;
"the group policy for your host pc must be set to allow you to send ctrl+alt+del".
There are other similar machines on the same network as well as hundreds of XP machines and none of them have this problem, which suggests my group policy is fine and I have a problem with this specific machine.
I checked the local grou policy too and the "do not require ctrl+alt+del, initially wasnt' defined, so I've modified it to "disable" - just for the sake of it.
Generally I think my network is fine, but it's only the machine in question displaying this message.
I have disconnected nad rejoined to the domain, reinstalled gotomypc, but nothing works so far.
Does anyone have any ideas/?
I seem to have a problem with a windows7 64bit machine which has gotomypc installed.
when connected and I try to send the ctrl+alt+del via gotomypc, I get the following message;
"the group policy for your host pc must be set to allow you to send ctrl+alt+del".
There are other similar machines on the same network as well as hundreds of XP machines and none of them have this problem, which suggests my group policy is fine and I have a problem with this specific machine.
I checked the local grou policy too and the "do not require ctrl+alt+del, initially wasnt' defined, so I've modified it to "disable" - just for the sake of it.
Generally I think my network is fine, but it's only the machine in question displaying this message.
I have disconnected nad rejoined to the domain, reinstalled gotomypc, but nothing works so far.
Does anyone have any ideas/?
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There is a support page on this on gotomypc's website, have you ran through this:-
http://support.gotomypc.com/ics/support/default.asp?deptID=5647
http://support.gotomypc.com/ics/support/default.asp?deptID=5647
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Hi Ronin - I tried the suggestions on page 22 but the details in there that require changing are already correct both on the domain and computer policy.
It should be, cause everybody esle is fine, so I am weary of suddenly implementing changes that might affect everyone system wide. - nevertheless, it doesn't apply in this case.
I called thier support and they threw it back at us, saying the group policy is a internal network related issue (and of course they are correct in assuming so) but the logic conflicts with the other machines working perfectly well on the network.
I am thinking it's a bug or glitch or clash with an installed application or configuration somewhere.
I've googled it, called support and no joy. not sure what else to do.
It should be, cause everybody esle is fine, so I am weary of suddenly implementing changes that might affect everyone system wide. - nevertheless, it doesn't apply in this case.
I called thier support and they threw it back at us, saying the group policy is a internal network related issue (and of course they are correct in assuming so) but the logic conflicts with the other machines working perfectly well on the network.
I am thinking it's a bug or glitch or clash with an installed application or configuration somewhere.
I've googled it, called support and no joy. not sure what else to do.
Can you check if UAC is enabled/disabled? I believe this can cause problems if this is disabled...
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Hey Ronin, UAC is turned off and set not to notify.
I think this is afreak incident. :)
I think this is afreak incident. :)
Enable UAC and check if you have the same issue...
I seem to remember an issue previously - I had a quick look and found the following:
"UAC. User Account Control is scaled back in Windows 7 compared to Windows Vista. But if you want to use gotoassist or gotomypc or these types of remote control applications (which we do) then UAC cannot be totally turned off or the CTRL-ALT-DEL key combo is disabled and you CANNOT LOG IN REMOTELY. That’s right, you are completely shut out of your system, UAC must be on...."
"UAC. User Account Control is scaled back in Windows 7 compared to Windows Vista. But if you want to use gotoassist or gotomypc or these types of remote control applications (which we do) then UAC cannot be totally turned off or the CTRL-ALT-DEL key combo is disabled and you CANNOT LOG IN REMOTELY. That’s right, you are completely shut out of your system, UAC must be on...."
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missed a bit in the documentation -but found it in th end.
The bit to do with SAS.
The bit to do with SAS.
Thanks and I hope some day MS wakes up about UAC or the software companies wake up, either would work. While it has benefits, until ALL the software groups program to UAC, there are many programs that just won't work with UAC on. One can yell and screem at the software companies all you want but blood from a stone is still blood from a stone.
This combo of having to have UAC on if you want Gotomypc, while the software the user needs to get to, MUST have UAC off is an interesting twist.
Thanks for the great dialog and getting to the bottom of the UAC pit.
This combo of having to have UAC on if you want Gotomypc, while the software the user needs to get to, MUST have UAC off is an interesting twist.
Thanks for the great dialog and getting to the bottom of the UAC pit.
Windows 7
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Windows 7 is an operating system from Microsoft. Features include multi-touch support, a redesigned Windows Shell with a new taskbar, referred to as the Superbar, a home networking system called HomeGroup, and performance improvements.