Online Archive does not show up in Outlook 2010

I just purchased and installed Microsoft Office 2010 Professional Plus. I have never had any beta versions of Office 2010 on this computer. I cannot get the online archive to show up in my user mailbox no matter what I've tried.
I've reentered the product key, reactivated and even uninstalled and reinstalled. It shows up in OWA but not in Outlook 2010...any suggestions?

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jian An LimSolutions ArchitectCommented:

If you downloaded RTM versions of Office Professional Plus 2010 or Visio Professional 2010 between April 22 and May 1 please obtain a new product key.  Your current product key does not unlock full functionality; we apologize for the inconvenience.  No additional download required.  See the KB article for instructions on how to re-enter a product key.  Your key allocation will not be impacted.

Subscribers who obtained product keys after May 1 have the correct keys.

I will reconfirm the product key with Microsoft to ask them for a new key.
gilesautoAuthor Commented:
like I said, I just purchased this week. Key as well. And I've done the add/remove programs/modify/replace key and put my key in as well. It still does not work.
Jian An LimSolutions ArchitectCommented:
Okay, i checked with microsoft licensing.

I am not happy about the answer but hei, this is really a licensing issue, rather then technical problem.

if you have Office professional Plus 2010 RETAIL, "This Feature is not included in Retail Versions. Technet/MSDN Versions are Retail Versions."

so, you will need to have  Office professional Plus 2010  Open licence to have this particular version.

You can ring Microsoft Licensing to confirm again.

I got my outlook 2010 works with online archive for sure. and it is the new product key.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
We also purchased this version with the volume/open license and it still doesn't show up in Outlook 2010. Anyone else experiencing this ?
I have the same problem.    But I can log in on a machine and see my online archive with outlook 2010 prof and when I log in as another user I cant.    Both accounts have full mailbox rights set to their username
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.