Solved

CRM 4 domain migration has locked us out

Posted on 2010-08-12
5
706 Views
Last Modified: 2012-05-10
We just did a domain migration to a new domain. We cannot get into CRM at all now. I can't even open the deployment manager. Everything mostly gives us permissions errors. I've tried changing settings on IIS but that doesn't do anything. Thanks
0
Comment
Question by:biotec
  • 2
  • 2
5 Comments
 
LVL 7

Expert Comment

by:stacko111
ID: 33420891
Did you follow the steps in this link underneath the title:

Redeploy the Microsoft Dynamics CRM deployment that includes the Microsoft Dynamics CRM Server within the same domain or to another domain.

http://support.microsoft.com/kb/952934
0
 

Author Comment

by:biotec
ID: 33422326
I can't even get to the deployment manager. It doesn't give me permission. Should I be running this from the CD?
0
 

Author Comment

by:biotec
ID: 33422360
The problem with this article is that it does not seem to list our particular situation. We had a working CRM install on our domain. We migrated the entire domain to a new name. We now have a CRM server that wont' allow access however, we do not want to install a new CRM on a different server, we simply want the existing one to work within the new domain name (migrated domain) that the CRM server sits in.
0
 
LVL 7

Accepted Solution

by:
stacko111 earned 250 total points
ID: 33424504
I would have thought that there would be issues with trying to get the exsiting installation to work in a new domain. When CRM is installed and the databases created it is linking into the domain so if you change the domain it won't like it.

Did you take a full backup of the databases before you moved the domain? If so you can follow those instructions and do a fresh install of CRM and it should be fine.

If you didn't then I'm not sure what you can do as I haven't come across this before. You could try looking in the config files to see if you can change the domains manually although unless someone else knows for sure I would probably raise it with Microsoft directly.

Sorry I can't be of more help.
0
 
LVL 3

Assisted Solution

by:59cal
59cal earned 250 total points
ID: 33486788
Backup the SQL Database - if you cant login to SQL, copy the raw files,  restore or attach the database to SQL (If you cant login to SQL, reinstall another instance), reinstall  a fresh install of CRM and from Deployment Manager import the database mapping the users to their domain accounts.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a walkthrough guide I wrote whilst upgrading my on-premise MS Dynamics CRM 3.0 deployment to 4.0. This covers the actual installation of the product to a working level for my system, I ran into a lot of issues that the steps below fixed so h…
For cloud, the “train has left the station” and in the Microsoft ERP & CRM world, that means the next generation of enterprise software from Microsoft is here: Dynamics 365 is Microsoft’s new integrated business solution that unifies CRM and ERP fun…
This Micro Tutorial demonstrates using Microsoft Excel pivot tables, how to reverse engineer competitors' marketing strategies through backlinks.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question