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Remote desktop connection blue screen after log in

Posted on 2010-08-12
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Last Modified: 2013-11-21
Hi

We run windows 2003 standard edition on our terminal server. Our users are all on xp pro. The server shows they are connected yet no desktop. I have run virus scans and the server came up clean. The MTu on the router is set to 1500.

 3 days ago when people tried to log in they get a blue screen. They are able to get to the log in screen for the terminal server. Put their user name and password in and log in. It then just sits on a blue screen. NO desktop. I restarted the server it took care of the problem. Then it happened again last night. Nothing has changed on that server. Its been in production for a few years now. Never had this issue. Our IT manager quit. I'm not a server guy so bare with me if i have to ask where to look for things.

Thanks in advance.
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Question by:afreese
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Coast-IT earned 1500 total points
ID: 33421144
:-)

go to start > run > tsadmin

have a look at the logged on users, here is where you kill the sessions off.

Sounds like a space issue on the server is corrupting your profiles.  how much space is on the C drive?  For the affected users, just recreate the profile on the Terminal server.

Have a look in event viewer to see if there are any other issues.  

Start > run > eventvwr

post any errors int he application or system log that you think may pertain to the issue.

Finally, have a look at task manager

Right click taskbar > task manager

What is the resource usage like?  check memory usage, anything eating up the RAM?  check CPU usage, anything snarling up the CPU?

Let us know the results!
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Author Comment

by:afreese
ID: 33421395
Plenty of space on the hard drives. 500gbs over all only using about 150gb.

Different errors nothing for this thought. Mostly printer errors.

Ram and cpu usage are are ok.

It seems to happened once we hit a certain amount of people. I can get on log out then cant get on a few hours later. Now this has only happened 2 times over all. It just so happens its been this week. It hasnt happened since Tuesday.
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by:Coast-IT
Coast-IT earned 1500 total points
ID: 33421741
Just keep an eye on usage then, maybe its a certain process eating up all available resources.

You can use performance monitor and set it going on some basic CPU and RAM usage monitoring going, so at least when and if it happens again you may be able to isolate the cause.

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Author Closing Comment

by:afreese
ID: 33629479
The problem has been resolved
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