Solved

Remote desktop connection blue screen after log in

Posted on 2010-08-12
4
5,048 Views
Last Modified: 2013-11-21
Hi

We run windows 2003 standard edition on our terminal server. Our users are all on xp pro. The server shows they are connected yet no desktop. I have run virus scans and the server came up clean. The MTu on the router is set to 1500.

 3 days ago when people tried to log in they get a blue screen. They are able to get to the log in screen for the terminal server. Put their user name and password in and log in. It then just sits on a blue screen. NO desktop. I restarted the server it took care of the problem. Then it happened again last night. Nothing has changed on that server. Its been in production for a few years now. Never had this issue. Our IT manager quit. I'm not a server guy so bare with me if i have to ask where to look for things.

Thanks in advance.
0
Comment
Question by:afreese
  • 2
  • 2
4 Comments
 
LVL 11

Accepted Solution

by:
Coast-IT earned 500 total points
ID: 33421144
:-)

go to start > run > tsadmin

have a look at the logged on users, here is where you kill the sessions off.

Sounds like a space issue on the server is corrupting your profiles.  how much space is on the C drive?  For the affected users, just recreate the profile on the Terminal server.

Have a look in event viewer to see if there are any other issues.  

Start > run > eventvwr

post any errors int he application or system log that you think may pertain to the issue.

Finally, have a look at task manager

Right click taskbar > task manager

What is the resource usage like?  check memory usage, anything eating up the RAM?  check CPU usage, anything snarling up the CPU?

Let us know the results!
0
 

Author Comment

by:afreese
ID: 33421395
Plenty of space on the hard drives. 500gbs over all only using about 150gb.

Different errors nothing for this thought. Mostly printer errors.

Ram and cpu usage are are ok.

It seems to happened once we hit a certain amount of people. I can get on log out then cant get on a few hours later. Now this has only happened 2 times over all. It just so happens its been this week. It hasnt happened since Tuesday.
0
 
LVL 11

Assisted Solution

by:Coast-IT
Coast-IT earned 500 total points
ID: 33421741
Just keep an eye on usage then, maybe its a certain process eating up all available resources.

You can use performance monitor and set it going on some basic CPU and RAM usage monitoring going, so at least when and if it happens again you may be able to isolate the cause.

0
 

Author Closing Comment

by:afreese
ID: 33629479
The problem has been resolved
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Reboot list of servers using powershell 20 110
SBS 2011 Rollup 18 97
Windows 2012 R2 as a File & Media server 3 59
Microsoft Remote Desltop License  USER CALS vs DEVICE CALS 5 56
After having deployed hundreds of thousands of Terminal Services seats worldwide, I still see all the time people asking me that same old question: "If TS/RDS is that reliable why are you telling me I should reboot it that often? My DC/SQL/Exchange/…
The question has been asked on multiple occasions as to how best to do printing in a remote desktop or terminal services environment.   It seems that this particular question has plagued several people and most especially as Terminal Services, as…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
Both in life and business – not all partnerships are created equal. As the demand for cloud services increases, so do the number of self-proclaimed cloud partners. Asking the right questions up front in the partnership, will enable both parties …

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now