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Outlook 2003 with Exchange 2003 account shuts down by itself

Posted on 2010-08-12
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Last Modified: 2012-05-10
SBS 2003 with Exchange 2003.  7 users all with Outlook 2003.  Recently 2 users have complained that their Outlook shuts down while they are using it and/or while it's minimized in the tray.  I have witnessed the event so they arent crazy.  I have tried the following:

1. Removed and reinstalled Outlook 2003
2. Outlook 2003 updates
3. Create a new Outlook profile and resync all Exchange data.
4. Closed any open archives.

Any suggestions?  It's only happening to 2 of the 7 users.
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Question by:computerconcepts
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Expert Comment

by:TechnicallyMaybe
ID: 33421199
Anything errors regarding Outlook in the event logs?  What kind of AV is installed?
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Author Comment

by:computerconcepts
ID: 33421344
No errors or events whatsoever in the Event log at the workstation or the server.  Trend Worry Free Business Security V6.0
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LVL 53

Expert Comment

by:Will Szymkowski
ID: 33421355
Does this happen when the users are using Outlook in safemode (outlook.exe /safe)? Have you checked the event viewer on the client machines to see if something is triggering Outlook to close?
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Author Comment

by:computerconcepts
ID: 33421384
Testing safe mode now.  I'll let you know if it happens in safe mode.
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Author Comment

by:computerconcepts
ID: 33421417
booo....it just happened in safe mode.  It shut itself down.  

Little more info...One of the workstations with Outlook that has the problem is not shutting itself down right now but the other one is shutting itself down every few seconds to a couple minutes.
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LVL 53

Expert Comment

by:Will Szymkowski
ID: 33421552
If you open the Task manage and view the processes tab and watch Outlook.exe does it disappear when Outlook closes? Also, another thing i thought of is it minimizing to the system tray? Make sure that you do not have "Hide when minimized".
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LVL 53

Expert Comment

by:Will Szymkowski
ID: 33421560
Could you also make sure that you have the most recent service packs for Windows and also Office.
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LVL 53

Expert Comment

by:Will Szymkowski
ID: 33421597
Make sure that the user does not have any rules or alerts that might be causing Outlook to close. Also disconnect any PST files that are connected to Outlook session.

Another test would be get the user with the Outlook issue to login to another users machine (one that is currently working) and see if the problem follows the user. Are you using roaming profiles (windows)? Have you tried with a fresh windows Profile and load Outlook and see if the error still occurs.
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Author Comment

by:computerconcepts
ID: 33422216
I have opened Task Manager and can watch the outlook.exe process disappear after Outlook shuts itself down.  It takes about 10 seconds after Outlook closes before that process disappears.

No, it is not minimizing.  I do not have that option enabled and I have checked that on both workstations.

I'll check the SPs for both Windows and Office.

What rule or alert would be set to close Outlook?  You mean like after sending/receiving?

No PSTs connected.

I'll have to try the new Windows profile suggestion.  No, we don't use roaming profiles.  

THanks for the help so far!!  I'll try the new Windows profile and make sure everything is updated.  I'll let you know how it turns out.  Prob won't get a chance to do this til tomorrow.

Again, thanks for the help!
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Author Comment

by:computerconcepts
ID: 33430882
Update:  I didnt get to try a new profile but now i have 2 users that have PCs spontaneously shut down and/or reboot.  One is a user that is having Outlook issues and the other is not.  what the heck?
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Expert Comment

by:TechnicallyMaybe
ID: 33430936
You have a virus outbreak.
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Author Comment

by:computerconcepts
ID: 33456114
I'm still working on this issue.  Please don't close it.  I'll report back when I have more info.  I have been out of town for a few days so sorry for the delay.
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Accepted Solution

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computerconcepts earned 0 total points
ID: 34320971
Outlook 2007 seems to fix the issue.
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Author Closing Comment

by:computerconcepts
ID: 34358795
I installed outlook 2007 and it seems to have fixed the issue.
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