windows update diagnose connection problems

are you able to browse other pages?

Please click start then run and type

notepad c:\windows\system32\drivers\etc\hosts

and click OK or hit enter

This will open the hosts file, please copy and past the contents here

eb

This can be many things.

Can you open www.google.com in the same browser?

Some viruses will disable all access to windows update and anti-virus update sites to protect their new home.
If you do not have any anti-virus installed, download the free version of AVG, and run a full scan.
http://free.avg.com/ww-en/download-avg-anti-virus-free

Open start menu -> Run (or Windows Button+R)
Type cmd.exe and hit [ENTER]
Then type
ping google.com
and also hit [ENTER]
If you encounter message like "Host could not be found" or "Host unreachable" try to do
ping 74.125.43.103
and let us know the results.

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost


Here is my host file. Yes i can browse but i get redirected.

OK your host file looks good.

Please open the command prompt (start -> run -> type cmd and hit enter)

From the command prompt run these commands

nslookup update.microsoft.com

nslookup update.microsoft.com 4.2.2.2

and please post the results

eb

If this is a home system, disregard the following information;
If the machine is in a domain, and you use WSUS, it could be blocking the ability to manually update your system. There could also be a local or group policy that is blocking manual updates.

Non-authoritative answer:
Name:      www.update.microsoft.com.nsatc.net
Address:     207.46.21.124
Aliases:       update.microsoft.com, update.microsoft.com.nsatc.net

that is also returning the correct information.

Can you clear your browser history and cache then try windows update again?

to check if there may be a group policy blocking your ability to update please run

gpresult

from the command prompt and post the results.

eb

Try resetting your browser settings.

'Tools' 'Internet Options' 'Reset'

It should be

'Tools' 'Internet Options' 'Advanced' 'Reset'.

If that doesn't work, try the Anti-Virus.

Anti-virus didn't pick up anything.

You said: "Yes i can browse but i get redirected."

Where do you get redirected to, when you open http://www.google.com ?

Does this page appear correctly?
 
http://www.confickerworkinggroup.org/infection_test/cfeyechart.html 

OK, lets just eliminate the browser.

Please download and install Firefox.
http://www.mozilla.com

See if you can open the website using a different browser.

I tried other browsers as well. Same problem.

I tried TDSS Cleaner and it seems to have worked.
I can now get into windows updates.

Thanks for your help.