Solved

server 2008 backup exec 12.5 cannot access buffalo terastation shares

Posted on 2010-08-12
7
1,106 Views
Last Modified: 2013-11-14
CAn someone please assist,

We have SBS 2008 / backup exec 12.5 / Buffalo Tersation Pro NAS on our network, all our data is on the terastaion in a number of shares.

We had set up backup exec backup shares and system.
after about two months - the backups of the NAS failed saying we need a licence key to backup this device - the NAS.

It says we need to purchase a licence for the remote agent, we have done this, and still get rejected when trying to expand the NAS device to select the shares for backup.

Can someone please explain to me the logical steps, where the remote agent goes (do we have to install on the NAS)  and what username and account BE 12.5 is looking for when we try to expand the NAS.  The NAS is on the domain and we hve tried domain administrators and also the admin account for the NAS.

Steps 1 2 3 4 would be really helpful

thanks

0
Comment
Question by:dbhsupport
  • 3
  • 3
7 Comments
 
LVL 47

Expert Comment

by:dlethe
ID: 33426884
Stupid question ... but since this is an obvious licensing bug, why not just call call the software vendor and ask them to email you a new key and instructions on how to get around this bug that caused the licensing to disappear?

This is one time that it just makes a lot more sense to contact the vendor.
0
 

Author Comment

by:dbhsupport
ID: 33427338
thanks, we never had the licence in the first place, I assumed it was maybe a trial that had expired, when talking to symantec they said it should backup mapped drives, despite the message?? My despair has arisen from the the confusion coming from the vendors both symantec and buffalo. Buffalo dont have anything to offer and as I say symantec thought it should work ( thats one tech opnion).

I came here hoping that it is a common enough scenario that  someone may have been through it.

But thanks for the input.

   
0
 
LVL 32

Assisted Solution

by:Rodney Barnhardt
Rodney Barnhardt earned 500 total points
ID: 33428818
Well, there is a knowledgebase article on Buffalo Tech's website on getting BE to work with their product. Have you reviewed it?
http://www.buffalotech.com/knowledgebase/users/kb.php?id=10145&category_id=0&sid2=
This KB references this Symantec tech note:  
http://support.veritas.com/docs/254193 
 
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 
LVL 32

Accepted Solution

by:
Rodney Barnhardt earned 500 total points
ID: 33428837
As far as the remote agent, no it is not installed on the NAS. You should just need to add the license code the BE through the license configuration under Tools.
http://seer.entsupport.symantec.com/docs/355680.htm
 
0
 

Author Comment

by:dbhsupport
ID: 33443945
many thanks that looks promising
0
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 33771906
Do you have a status update?
0
 

Author Comment

by:dbhsupport
ID: 34479369
thanks to all we were supplied a wrong licence by the supplier.
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Workplace bullying has increased with the use of email and social media. Retain evidence of this with email archiving to protect your employees.
The Delta outage: 650 cancelled flights, more than 1200 delayed flights, thousands of frustrated customers, tens of millions of dollars in damages – plus untold reputational damage to one of the world’s most trusted airlines. All due to a catastroph…
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now