Network timeout for 1 website after 10 hops

I have a client that cannot reach a specific web site because of a timeout error.
If I connect my laptop on the wan side of the firewall I can connect to the site in 10 hops.
If I connect my laptop on the protected side of the firewall the site times out after 10 hops.
the list of hops is identical for hops 2 to 9. The firewall has a rule to pass all traffic both directions for the laptop. A speedtest above the firewall and below are close, 59ms and 61 ms.
The firewall is a cyberoam CR25i. The OS used on the computers is windows xp pro sp3.
Any suggestions?
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SysExpertConnect With a Mentor Commented:
1) get the latest firmware update for the firewall

2) Call them for support.

I hope this helps !
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