Click to call and Exchange 2010 Unified Messaging capabilities?

Good day,

I am looking to implement Exchange 2010 Unified Messaging to replace our current CUE solution. I had some questiosn regarding UM functionaility for end users;

A Microsoft whitepaper has a screen shot of the Voicemail Preview feature showing the status of the contact, and the ability to phone them fromw ithin Outlook. Is it possible to use "Click to call" and see the status of users in the organization using strictly 2010 UM, or is integration with Office Communication Server 2007+ required? (see attached)
UM
Also, does the use of Voicemail Preview or Transcription increase the phsyical UM server's RAM or CPU usage drastically?

From the whitepaper "Just as with email messages, Outlook makes the voicemail preview "actionable," meaning that recognized names, contacts, and phone numbers can be activated with just one click."
GrayconAsked:
Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

x
 
endital1097Connect With a Mentor Commented:
you would need some add-in for the integration
it is not native to outlook
0
 
GrayconAuthor Commented:
Additional info: I am assuming UM uses the GAL to lookup a users phone number if this functionality is available without OCS? Does it get user status from their calendar?

Thank you in advance!
0
 
endital1097Commented:
it is integrated with OCS and will not work without
0
Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

 
endital1097Commented:
status is obtained by communicator and is presence
it will read the calendar for meetings

yes, it uses the phone number in ad
ocs utilizes normalization rules to allow dial-out from ocs
0
 
endital1097Commented:
sorry, i was thinking about 2007 requiring OCS
to get the full functionality you need OCS, but any IP Gateway can be configured with 2010
0
 
GrayconAuthor Commented:
Thank you for your response-

To clarify, user status is controlled by OCS, but is any form of "Click to dial" available in Outlook with strictly Exchange 2010 UM? Our GAL is already populated with phone numbers for each user.

Thank you
0
 
GrayconAuthor Commented:
Would anyone be able to recommend how to achieve this functionality without OCS? Such as through a 3rd party plugin that's easy to install/configure?

Voice system is Cisco Call Manager Express with Cisco IP 7945 phones.

Thank you for your assistance
0
 
GrayconAuthor Commented:
Could use greater detail but help was appreciated
0
All Courses

From novice to tech pro — start learning today.