Click to call and Exchange 2010 Unified Messaging capabilities?

Posted on 2010-08-12
Last Modified: 2013-12-27
Good day,

I am looking to implement Exchange 2010 Unified Messaging to replace our current CUE solution. I had some questiosn regarding UM functionaility for end users;

A Microsoft whitepaper has a screen shot of the Voicemail Preview feature showing the status of the contact, and the ability to phone them fromw ithin Outlook. Is it possible to use "Click to call" and see the status of users in the organization using strictly 2010 UM, or is integration with Office Communication Server 2007+ required? (see attached)
Also, does the use of Voicemail Preview or Transcription increase the phsyical UM server's RAM or CPU usage drastically?

From the whitepaper "Just as with email messages, Outlook makes the voicemail preview "actionable," meaning that recognized names, contacts, and phone numbers can be activated with just one click."
Question by:Graycon
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Author Comment

ID: 33422289
Additional info: I am assuming UM uses the GAL to lookup a users phone number if this functionality is available without OCS? Does it get user status from their calendar?

Thank you in advance!
LVL 32

Expert Comment

ID: 33422716
it is integrated with OCS and will not work without
LVL 32

Expert Comment

ID: 33422741
status is obtained by communicator and is presence
it will read the calendar for meetings

yes, it uses the phone number in ad
ocs utilizes normalization rules to allow dial-out from ocs
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LVL 32

Expert Comment

ID: 33422801
sorry, i was thinking about 2007 requiring OCS
to get the full functionality you need OCS, but any IP Gateway can be configured with 2010

Author Comment

ID: 33422950
Thank you for your response-

To clarify, user status is controlled by OCS, but is any form of "Click to dial" available in Outlook with strictly Exchange 2010 UM? Our GAL is already populated with phone numbers for each user.

Thank you
LVL 32

Accepted Solution

endital1097 earned 500 total points
ID: 33423279
you would need some add-in for the integration
it is not native to outlook

Author Comment

ID: 33445810
Would anyone be able to recommend how to achieve this functionality without OCS? Such as through a 3rd party plugin that's easy to install/configure?

Voice system is Cisco Call Manager Express with Cisco IP 7945 phones.

Thank you for your assistance

Author Closing Comment

ID: 33448372
Could use greater detail but help was appreciated

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