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Outlook 2007 not refreshing inbox when items are moved

Posted on 2010-08-12
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Last Modified: 2012-05-10
Somtimes, when moving messages from inbox to a sub folder within inbox, the move completes, but the messages are still in the inbox.  If you try to move them again, I see a message that says the messages were either moved or deleted, or access was denied.  The messages are being moved, but my inbox isn't being refreshed automatically.  I have a very fast computer - Duo Core 3.16ghz with 4GB of Ram, Windows 7 with Outlook 2007 so I don't think this is a performance issue.  I've seen several variances of this issue online, but they involve  moving messages to a pst file - this is not the issue I'm having. Looking forward to your responses.
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Question by:TravelSmith
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Expert Comment

by:jcimarron
ID: 33422717
TravelSmith--How are you trying to MOVE those messages?
Is this something new and this has worked in the past?

Perhaps of help
http://news.cnet.com/8301-13880_3-9872315-68.html
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Expert Comment

by:firbanks
ID: 33423921
Presuming it's connected to exchange.. Are you using cached exchange mode? If so, try temporarily switching it off under tools ->email accounts-> microsoft exchange.

It may not be refreshing locally or not caught up with the changes.
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Expert Comment

by:kabix
ID: 33427469
Yeah its probably exchange server being slow.
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Author Comment

by:TravelSmith
ID: 33430373
I'm not using Exchange Cached mode at all and the messages are moved via the drag and drop method.  We use it often and most of th time it works, but every now and then it's as if the inbox doesn't catch up until it's refreshed. It feels more like a client issue, than an exchange issue but stranger things have happened - I'll concentrate my efforts on the Exchange Server.
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Author Comment

by:TravelSmith
ID: 33430394
Also jcimarron as I mentioned in my post - this isn't a pst issue, this happens when I messages are moved from the inbox to a sub folder.  Nothing to do with archiving or pst files.
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Expert Comment

by:kabix
ID: 33431605
I've seen this happen with Calendar items. One moves calendar item to a different time slot and they do not show up there right away. Takes a little bit of time. Most likely exchange related.
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Author Comment

by:TravelSmith
ID: 33447897
I would expect that if it was related to my exchange server several users would see this behavior as opposed to one or two people.  As with any issue however not everyone reports it, so I will look at Exchange.  I still feel as if I don't have a concrete answer, so I'll leave this question open as I continue to investigate/research issue.  I'm open to any specific suggestions.

Thanks
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Accepted Solution

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TravelSmith earned 0 total points
ID: 33504293
No problem with my Exchange server, going to close this question as unanswered.  Thanks all for your input.
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