Crystal Report Server XI Installation Woes.. Help Please!
Posted on 2010-08-12
I have a brand new HP Proliant DL385G6. I am running the 32-bit version of Windows and have used Smart Start to build the machine as a 32-bit box. (Yes, I can't use 64-bit as the primary application is not yet supported on it)
This is running Windows 2003 R2 SP1. I am trying to install Crystal Reports Server XI (Not Crystal Reports Server XI2... told by SAP support my key isn't compatible and again... can't upgrade due to non-support within ERP app.). The problem is it installs until about 90% of the way and then I receive the following error:
Setup failed to configure the server. Refer to the server error logs and setup error logs for more information.
I hit ok, it rolls back and throws a Fatal Error "Installation ended prematurely because of an error".
In Event Viewer, I am getting Event ID 17055 for MSSQLSERVER, 17066: SQL Server Assertion File <serverma.c>, line=2656. Failed Assertion = '(numSMT & (numSMT - 1)) = = 0.
The next error is, Event ID 17055 for MSSQLSERVER. 17310. SqlDumpExceptionHandler: Process 968 generated fatal exception c000001dEXCEPTION,ILLEGAL_INSTRUCTION. SQL Server is terminating the process.
I've attached the SQL installation logs below. I am not using a full or exising version of SQL, but letting the installation use MSDE.
Troubleshooting steps taken, Initial install was completely current including SP2 and AV (Symantec Endpoint Protection). The installation failed then, so thought maybe a conflict with AV or SP2. So, Brand new install from scratch at the SmartStart level, then DID NOT apply SP2 and decided to install AV after all apps are working, so that is not currently on the system.
Crystal Reports Server is the application I started with, failed, so then I installed Supporting Apps, Acrobat, Office, HagenOA and BarTender. Still no go. I have installed .NET 2, 3 and 3.5, I have run all the patches, cleared the logs and registry.... zip.
NO matter what installs same place. I have tried installing from CD and copying to local disk and installing that way.
I have to get this on this machine to replace an ancient machine that is ready to die and we rely heavily on this. Help please!