• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1126
  • Last Modified:

Ethernet Disconnected

All,

I have a Cisco IP Phone model 7941. When I connect it to the wall, I get an error message on the screen that states "Ethernet Disconnected." The phone doesn't even register with call manager. I tested connectivity from the wall jack all the way to switchport with a Fluke tester and was able to ping and receive cdp packets. Any ideas? Thanks
0
zheron
Asked:
zheron
2 Solutions
 
TechnicallyMaybeCommented:
Try connecting the phone to a known working wall port.
0
 
WolfhereCommented:
Is your VOIP vlan on that port (on the switch?)
0
 
zheronAuthor Commented:
I tried multiple wall jacks, same thing. The switchport is on our voice vlan. I'm trying a factory reset as we speak (write).
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
Istvan KalmarHead of IT Security Division Commented:
please show ud the switch config,

and make reset:


press # key and after press 123456789*0# on phone
0
 
voipmanCommented:
Change the cable from the phone to the wall jack.  Plug the phone directly into the switchport if you can to verify the port is good.  If it still doesnt come up reset the switchport. verify that the switchport has cdp enabled.
0
 
dinkon4uCommented:
from my previous experience ,possible cause for this problem is faulty cable or faulty phone port.

I had same issue several occasions  , were found 3 reason in defferenent cases.

1.faulty switch port at the back side of the phone
2.faulty cable
3.faulty cable termination



HTH
Tom
0
 
dinkon4uCommented:
One important note that "Ethernet disconnected" message has nothing to do with CDP or Vlan.

You will never get this message while  you disable cdp  or  configured wrong vlan .



Try to narrow the problem to find where exact physical connectivity troubles you.

0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now