Solved

HP ProLiant DL385 G6 / Windows Ser 2008 Freezing when using local mouse/keyboard

Posted on 2010-08-12
3
845 Views
Last Modified: 2012-05-10
I've got a two server Hyper-V cluster with two identical HP ProLiant DL385 G6 servers running Win2k8 64-bit OSes.  Both are running the same updated drivers, patches, hotfixes, etc.

One of these servers will freeze when attempting to use a local keyboard, mouse, and monitor.  With either a kvm switch or with them connected directly to the server.  

When it freezes it stop responding to a ping, video displays but there is no response to keyboard or mouse.  The server has to be hard-rebooted to get back up.  Nothing shows in the event viewer other than the last shutdown was unexpected.

I am not having luck with HP support (ther server is fully under warranty) as they are passing the case around and having me repeat the same troubleshooting steps, etc.  

Has anyone ever seen this type of problem?

Please help!
0
Comment
Question by:Apexadmin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 15

Expert Comment

by:JBond2010
ID: 33423460
You could try downloading the latest HP Support Pack which will have the most current updates.
0
 
LVL 5

Accepted Solution

by:
TechnicallyMaybe earned 500 total points
ID: 33423613
It is definitely a hardware issue.
0
 
LVL 59

Expert Comment

by:Darius Ghassem
ID: 33424909
Seems to be an issues with the mother board with a short most likely causing the problem.

Are you running any AV?
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Every server (virtual or physical) needs a console: and the console can be provided through hardware directly connected, software for remote connections, local connections, through a KVM, etc. This document explains the different types of consol…
Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
This tutorial will give a short introduction and overview of Backup Exec 2012 and how to navigate and perform basic functions. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as conne…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question