Citrix dropping a user
Posted on 2010-08-12
So I have a user who is calling up every few minutes to tell me she is getting dropped from Citrix Access Platform. We use Citrix Presentation Server and they basically connect to a default desktop which holds our applications. Now she is traveling, (on a bus) and is connected via Wifi to a Verizon Wirless Hot-Spot which is a device that generates a Wifi signal. She is complaining that her Citrix will periodically freeze in an intermittent manner and then she needs to end task and close it. Does anyone have any experience with a user who is on a bus, using a hot-spot and connected to a Citrix server? Also, I noticed our servers have been on for a REALLY REALLY long time, i'm talking weeks. Is this normal, I'm not too savy with servers. Any help would be greatly appreciated, and I apologize if i'm being vague but i'm not typically the person who handles this issue, just the scapegoat.