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Recipient Policy will update certain accounts, but not all after moving mailboxes

Posted on 2010-08-12
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Last Modified: 2012-05-10
Due to corruption in an Exchange 2003 databases, I have moved a bunch of mailboxes from multiple databases to new databases. After moving many of the mailboxes I end up having the mailboxes in the new databases,and they are connected, but they leave behind a mailbox in the old database with a red X next to it (disconnected). The number of items is usually 0, but could be 1 or 2 and the size, even if the number of items is 0 can be more than 0 Kb. I cannot delete the disconnected mailbox from the old database unless I delete the mailbox on the new database, delete the old mailbox from the old database. Then I can reconnect the mailbox on the new database and things look ok, except for one thing... If I look at the properties of the AD account many of them no longer show an SMTP account. I tried to apply the recipient policy, but it is not working for these accounts. There seems to be some disconnect, but not sure what it is and what happened.
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Question by:Greg27
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13 Comments
 
LVL 11

Expert Comment

by:mattibutt
ID: 33425863
have you tried to repiar the database
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Author Comment

by:Greg27
ID: 33425889
It's now a brand new database. I moved the mailboxes to a new database in a new storage group.
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LVL 11

Expert Comment

by:mattibutt
ID: 33425895
check events log if there is anything in there or in exchange logs
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Author Comment

by:Greg27
ID: 33425901
There is nothing in the event logs. What would I be looking for in the Exchange logs?
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LVL 11

Expert Comment

by:mattibutt
ID: 33425911
are they in the same group or there are multiple user groups?
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Author Comment

by:Greg27
ID: 33425926
There are multiple groups, but I have accounts that are updated and accounts that are not being updated in the same group.
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Author Comment

by:Greg27
ID: 33426054
I had already looked at this link and didn't find anything that helped. Was there a certain part you were thinking about? Thanks.
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LVL 1

Expert Comment

by:workshop
ID: 33427058
Have you tried to rebuild the recipient updae service?
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Author Comment

by:Greg27
ID: 33436900
Yes, but I have 3 of them (they were configured by someone else) and don't know if I need all 3 and which one I should rebuild. Would only 1 be used?
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Accepted Solution

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Greg27 earned 0 total points
ID: 33438068
I have kind of resolved this. After looking in ADSIEdit at the problem accounts and good accounts, I found the permissions were wrong for the problem accounts. When I was moving the mailboxes, somehow something must have changed permissions. My guess is that there was not enough permissions for RUS to push out the policy to these accounts after the email addresses were wiped out. I don't know specifically which permissions are required. Can anyone shed some light on that for people who may be looking at this posting?
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LVL 74

Expert Comment

by:Glen Knight
ID: 34679799
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
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