Please excuse my ignorance but I have a client with Callmanager Express and Unity VM? Someone is routing calls through it to Jamaica and I want to block the ability to transfer calls outside of the system. I think someone is calling in and then routing back out through external transfer but I am not sure. Under the call log it reports Originating Number = 918765628831 Terminating number = 918768778631. I found there is a setting to block offNet to Offnet Transfer service paramenter, but it says to go to the Cisco CallManager Administration, this is where I am lost. I have an IP and link to Unity, but I think that is just for VM, not the Callpilot module or interface? I will perform a netscan but what is the normal method to get into CM administration?
I am not able to find or log into Cisco Unified Call Manager Express GUI to make this change, if in fact, that is where I should do so.
Thanks in Advance