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Search Folders (new mail box does not show)

Posted on 2010-08-12
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Last Modified: 2012-05-10
Experts,

I use OL at work.  We have this new mailbox in addition to our personal.  I would lilke to include this new mb in the search "all mail".  I dont know if this is possible?

thank you
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Question by:pdvsa
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Expert Comment

by:Will Szymkowski
ID: 33430096
To accomplish this do the following...
- Open Outlook, click Tools, Instant Search, Search Options
- Under Indexing, make sure that your "Personal Folder" is listed under "Index messages in these data files:"
- At the bottom of Search Options Window, Under Instant Seach Pane, select "All Folders"
- Click OK
Testing
- Find an email that you "know" is in your Personal Folder
- Click Tools, Instant Search, Search All Mail Items
- Type in the Name of that email from "Personal Folder"
- you should see a tab called "Outlook Data File" and this will tell you where the file has been located

Hope this helps~!
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Author Comment

by:pdvsa
ID: 33431884
Spec, thanks for the response.  
<Under Indexing, make sure that your "Personal Folder" is listed under "Index messages in these data files:"
==>I dont have anything showing there.
Please seee image.  

untitled.JPG
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Author Comment

by:pdvsa
ID: 33431887
Should I have "All Folders" tick marked?
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Author Comment

by:pdvsa
ID: 33431897
The buttons for Indexing and text box is greyed out.  I wonder if IT has something to do with this.  Maybe it is locked down.
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Accepted Solution

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Will Szymkowski earned 500 total points
ID: 33432058
It is possible that your administrator has blocked via GPO. Check with them first. If this is not the case try modifying the registy...
HKLM/Software/ Policies/ Microsoft/Windows/Windows Search
PreventIndexingOutlook set to 1

HKLM/Software/Microsoft/Windows Search
SetupCompletedSuccessfully to 0

Take a look here for reference...
http://social.answers.microsoft.com/Forums/en-US/w7programs/thread/686c4592-831d-4a53-9e8c-15d38cbe2517

Hope this helps~!
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Author Comment

by:pdvsa
ID: 33432797
Ok thank you.  I will check this out with IT.  

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