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OWA 2007 - icons not displayed

Posted on 2010-08-12
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Last Modified: 2012-05-10
Hi,

For some reason OWA is not showing any icons (displayed with Red X). Emails are visible but when a user double clicks to open emails there is no response. Likewise, trying to open calendar \ tasks etc there is no response.

Server Information:
Server OS: Microsoft Windows Server 2003 R2 64 bit - SP2 running Email server: Exchange Server 2007 Version 08.01.0436.000 (This server is a virtual server running on Vmware ESX server).

Any assistance is much appreciated.
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Question by:hiddencove
7 Comments
 
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Expert Comment

by:TechnicallyMaybe
ID: 33426740
Make sure you install this hotfix on the server:
http://support.microsoft.com/kb/911829
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LVL 28

Expert Comment

by:sunnyc7
ID: 33426838
Please install Exchange 2007 SP3
http://www.microsoft.com/downloads/details.aspx?FamilyID=1687160b-634a-43cb-a65a-f355cff0afa6&displaylang=en

I hope this is not an SBS - in that case dont install that just yet and report back here.

Schema changes
http://technet.microsoft.com/en-us/library/ff607224(EXCHG.80).aspx

Relationship between RedX's and Latest Exchange updates.
http://blogs.technet.com/b/sbs/archive/2009/06/01/owa-on-sbs-2008-incomplete-corrupt-red-x.aspx

thanks
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LVL 28

Expert Comment

by:sunnyc7
ID: 33426845
0
Are your corporate email signatures appalling?

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LVL 20

Expert Comment

by:SatyaPathak
ID: 33428119
Please find IIS authentication type and the SSL requirement for Exchange 2007.
 
Exchange 2007
 
1) Autodiscover: Basic and Integrated authentication   SSL Required
2) EWS : Integrated authentication                             NO SSL
3) Exadmin : Basic and Integrated authentication       NO SSL
4) Exchange : Basic and Integrated authentication      SSL Required
5) Exchweb : Basic and Integrated authentication       NO SSL
6) Microsoft-Server-ActiveSync: Basic authentication   SSL Required
7) OAB : Integrated authentication                             NO SSL
8) OWA : Basic authentication                                 SSL Required
9) Public : Basic and Integrated authentication          SSL Optional

After That restart iis and check it
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Author Comment

by:hiddencove
ID: 33442704
Hi,

Installing SP3 might create outage on the email server. We are not just ready for that yet.

I have tried changing authentication type as mentioned by SatyaPathak. It did not make any difference.

I am guessing it has something to do with the authentication/permission issue.

Any thoughts whether anonymous access needs to be enabled on everything?

Any assistance is much appreciated.

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LVL 34

Expert Comment

by:Shreedhar Ette
ID: 33451620
Make the settings as per the SatyaPathak and check.
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Accepted Solution

by:
hiddencove earned 0 total points
ID: 33452116
Found the solution from the link below

http://serverfault.com/questions/61173/exchange-2007-owa-can-log-in-but-no-graphics-broken-images

Copied all files C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\8.1.393.1 into C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\8.1.436.0.

Deleted all IIS cached files from %windows%\IIS Temporary Compressed Files.

Restarted IIS service and everything started working.

Thanks a lot for all your help.
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