Blackberry 9700 (Task List) sync issues with Mac

Posted on 2010-08-12
Medium Priority
Last Modified: 2012-05-10
Hi All,

I am having some problems with syncing between my:
- Blackberry Bold 9700
- Mac (iCal)
- Entourage
using Blackberry Desktop Manager.

I have successfully got the following going:
1. Entourage <-> (iCal, Address book) {Contacts, Calendar, Task List}
2. iCal <-> Blackberry (via BB Desktop Manager) {Calendar}
3. Address Book <-> Blackberry (via BB Desktop Manager) {Contacts, although there are a few quirks}

So the missing component is Task List. It did work previously for a day. What happened was that due to problems between Entourage <-> (iCal +  Address Book + MobileMe account) i lost all my Tasks and calendars. But because I had already put the info onto the BB device, i was able to recover it from there (the BB desktop manager had an auto backup). Then i restored the info to the BB device, and from there the mac programs. Having solved the other issues I though all was well.

However, today, it fails to sync tasks (all other sync works). The BB device ends up with an empty task list and a "Sync Error" dialog every time I try to do the sync.
I suspect the device has stored some record somewhere that the tasks have already been synced due to the previous restore but I don't know enough about it. Some blogger suggested (similar problem) removing and replacing the "Task" app on the BB but I don't want to make matters worse.

Any help appreciated.

Question by:nicholascirillo

Accepted Solution

Freaky_Friday earned 2000 total points
ID: 33448283
Hello Nicholascirillo-
I'm not too familiar with Macs but I suspect that the issue is on your BlackBerry, specifically in the Tasks database.
I suggest doing the following:
1- Go in to your BlackBerry Tasks, and go to Options. Under wireless synchronization, change it from Yes to No.
2- Connect your BlackBerry device to your computer and open up Desktop Manager.
3a- In Desktop Manager 5.0, click the Backup icon and in the next window, click the Advanced button. On the right pane, you should see a list of databases on your BlackBerry device. Scroll down to Tasks and right-click
3b- In Desktop Manager 6, click the top left Device Options and click delete data. Next, click Selected Data, and scroll down and check Tasks. Click OK a couple times until the database has been wiped from your BlackBerry.
4- Pull the battery, and once it's back up go to Tasks, then to Options and change the wireless synchronization back to yes.
5- In Entourage, create a new test task.
6- Initiate a "Slow sync" on your BlackBerry by going to Options>Advanced Options>Enterprise Activation, and hold down the ALT button while typing CNFG. This will pull up a hidden menu screen. Change the Wireless Sync setting from Yes to No, then save. Repeat the ALT+CNFG and change the wireless sync back to Yes, and save.
7- Wait a few minutes for the arrows to start flying and the task you created in step 5 should show up on your BlackBerry, as well as your other tasks you have saved in Entourage.
Hope this helps.

Author Comment

ID: 33452706
Hi - thanks for the response. I think you are dead right - the issue seemed to have been on the Blackberry itself. Considering that, I did not actually go through this whole process, but having done a full power cycle on the blackberry, the problem resolved itself... Thanks.

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