Blackberry 9700 (Task List) sync issues with Mac

Hi All,

I am having some problems with syncing between my:
- Blackberry Bold 9700
- Mac (iCal)
- Entourage
using Blackberry Desktop Manager.

I have successfully got the following going:
1. Entourage <-> (iCal, Address book) {Contacts, Calendar, Task List}
2. iCal <-> Blackberry (via BB Desktop Manager) {Calendar}
3. Address Book <-> Blackberry (via BB Desktop Manager) {Contacts, although there are a few quirks}

So the missing component is Task List. It did work previously for a day. What happened was that due to problems between Entourage <-> (iCal +  Address Book + MobileMe account) i lost all my Tasks and calendars. But because I had already put the info onto the BB device, i was able to recover it from there (the BB desktop manager had an auto backup). Then i restored the info to the BB device, and from there the mac programs. Having solved the other issues I though all was well.

However, today, it fails to sync tasks (all other sync works). The BB device ends up with an empty task list and a "Sync Error" dialog every time I try to do the sync.
I suspect the device has stored some record somewhere that the tasks have already been synced due to the previous restore but I don't know enough about it. Some blogger suggested (similar problem) removing and replacing the "Task" app on the BB but I don't want to make matters worse.

Any help appreciated.

Regards
nicholascirilloAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Freaky_FridayCommented:
Hello Nicholascirillo-
I'm not too familiar with Macs but I suspect that the issue is on your BlackBerry, specifically in the Tasks database.
I suggest doing the following:
1- Go in to your BlackBerry Tasks, and go to Options. Under wireless synchronization, change it from Yes to No.
2- Connect your BlackBerry device to your computer and open up Desktop Manager.
3a- In Desktop Manager 5.0, click the Backup icon and in the next window, click the Advanced button. On the right pane, you should see a list of databases on your BlackBerry device. Scroll down to Tasks and right-click
3b- In Desktop Manager 6, click the top left Device Options and click delete data. Next, click Selected Data, and scroll down and check Tasks. Click OK a couple times until the database has been wiped from your BlackBerry.
4- Pull the battery, and once it's back up go to Tasks, then to Options and change the wireless synchronization back to yes.
5- In Entourage, create a new test task.
6- Initiate a "Slow sync" on your BlackBerry by going to Options>Advanced Options>Enterprise Activation, and hold down the ALT button while typing CNFG. This will pull up a hidden menu screen. Change the Wireless Sync setting from Yes to No, then save. Repeat the ALT+CNFG and change the wireless sync back to Yes, and save.
7- Wait a few minutes for the arrows to start flying and the task you created in step 5 should show up on your BlackBerry, as well as your other tasks you have saved in Entourage.
Hope this helps.
-Friday
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
nicholascirilloAuthor Commented:
Hi - thanks for the response. I think you are dead right - the issue seemed to have been on the Blackberry itself. Considering that, I did not actually go through this whole process, but having done a full power cycle on the blackberry, the problem resolved itself... Thanks.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
BlackBerry

From novice to tech pro — start learning today.