It is my dad's laptop. Hp Pavilion dv6. Not sure how this happened but the internet will not work anymore. There is just that red X on the network icon on the bottom right. When I put my mouse over this red X icon - it says the connection status: unknown - the dependency service or group failed to start". I tried some solutions based on Google searches but it seems like this is a multi purpose error and I cannot figure out how to fix it.
How do I fix this? The wireless radio is on (it is one of those laptops where you touch it for wireless radio to turn on, but it is blue and on)