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Ipad will not connect to Exchange

Posted on 2010-08-13
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Last Modified: 2012-05-10
My customer has an Small Business Server 2003 running Exchange.
All sales persons uses Apple Iphone G3 to read mail and calandar.
All things working with firewall, ports and Thawte certificate.

Now the manager has bought himself an Apple Ipad.
We try to set the client up identical to the settings on the Iphones but we can not connect.
It says something like "Unable to verify account"
Again we know for sure that the provided settings is correct and working on an Iphone.

Any suggestions?
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Question by:Ohmit
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Accepted Solution

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Alan Hardisty earned 500 total points
ID: 33429175
Please have a read through my Exchange 2003 / Activesync article, check your IIS settings, run the test on https://testexchangeconnectivity.com and report back any errors:
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html 
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Author Comment

by:Ohmit
ID: 33429406
Hi Alan

I don't think there is a reason for going through your guide.
As I said everything is working fine with all the Iphones.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 33429479
Sure - but I have seen configuration where some devices work and some don't and it is down to the configuration being incorrect.
I would still run through my article, check your IIS settings and run the tests - you have nothing to lose and everything to gain.
If you don't want to make any changes, post a comment first and I can advise how necessary the change will be.
Failing that, just run the test on the test site and see if you get all green lights.
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Author Comment

by:Ohmit
ID: 33433155
Great then :-)
I will try next week
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 33433173
No problems - here when you are ready.

Have a great weekend.

Alan
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Author Comment

by:Ohmit
ID: 33433192
Your my best friend in cyber space :-)
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 33433301
Aw shucks!  You say the kindest things ; )
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Expert Comment

by:quickstartit
ID: 33535574
Are you connected to the company Wi-Fi when trying to connect to Exchange?  It won't work unless you are using your 3G connection or Wi-Fi that is external to the network.
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