Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Ipad will not connect to Exchange

Posted on 2010-08-13
8
Medium Priority
?
669 Views
Last Modified: 2012-05-10
My customer has an Small Business Server 2003 running Exchange.
All sales persons uses Apple Iphone G3 to read mail and calandar.
All things working with firewall, ports and Thawte certificate.

Now the manager has bought himself an Apple Ipad.
We try to set the client up identical to the settings on the Iphones but we can not connect.
It says something like "Unable to verify account"
Again we know for sure that the provided settings is correct and working on an Iphone.

Any suggestions?
0
Comment
Question by:Ohmit
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 2000 total points
ID: 33429175
Please have a read through my Exchange 2003 / Activesync article, check your IIS settings, run the test on https://testexchangeconnectivity.com and report back any errors:
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html 
0
 

Author Comment

by:Ohmit
ID: 33429406
Hi Alan

I don't think there is a reason for going through your guide.
As I said everything is working fine with all the Iphones.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 33429479
Sure - but I have seen configuration where some devices work and some don't and it is down to the configuration being incorrect.
I would still run through my article, check your IIS settings and run the tests - you have nothing to lose and everything to gain.
If you don't want to make any changes, post a comment first and I can advise how necessary the change will be.
Failing that, just run the test on the test site and see if you get all green lights.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:Ohmit
ID: 33433155
Great then :-)
I will try next week
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 33433173
No problems - here when you are ready.

Have a great weekend.

Alan
0
 

Author Comment

by:Ohmit
ID: 33433192
Your my best friend in cyber space :-)
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 33433301
Aw shucks!  You say the kindest things ; )
0
 

Expert Comment

by:quickstartit
ID: 33535574
Are you connected to the company Wi-Fi when trying to connect to Exchange?  It won't work unless you are using your 3G connection or Wi-Fi that is external to the network.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There is a security feature on iOS devices that is nearly impenetrable when it has been activated.  This article will provide some possible solutions as well as necessary steps to take to ensure you do not end up with a locked device.
You should read OS supplied guidelines before developing. I can't stress that enough. The guidelines will help you understand the reasons mobile app developers do what they do.  Apple is very particular when they review appstore submissions.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

704 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question