Solved

BSOD 0x0000008E

Posted on 2010-08-13
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Last Modified: 2012-05-10
Ran a Windows repair and still getting the blue screen.

0x0000008E
USR_BSC2.sys
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Question by:wcoil
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6 Comments
 
LVL 5

Expert Comment

by:JamesGolden
ID: 33430353
Is this when you boot?  Login?  Run a certain program?
Also could you give the STOP message?

USR_BSC2.sys is usually associated with a Conextant chip (modem).  However, it has also been seen using some USB devices (ie. Logitech Keyboards and mice).

If you have one of those, make sure your batteries are good.
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Author Comment

by:wcoil
ID: 33431258
Thanks for the responce James. I an using a PS/2 mouse and keyboard. It is right when I boot up when it is trying to load Windows. When I ran the Windows repair it is happening during Windows attempt to "install devices" on the repair install screen.

The stop error is the following:

STOP 0x0000008E (oxC0000005, 0xF698841D, 0xF7998728, 0x00000000)

USR_Bs2.sys - address F69841D base at F6975000 Date stamp 42f7d40f

Beginning dump of physical memory
memory dump complete
contact your system admin for support
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LVL 5

Expert Comment

by:JamesGolden
ID: 33432024
Do you have a modem installed on this computer?  I would guess so considering the error.  I would try booting into safe mode and disable the modem in device manager.

There may be a few other options, but it depends on your configuration (ie is the modem a card, or onboard).

You may even have the options to disable the modem in BIOS.

Let me know if that helps.  Otherwise we will go down another router.
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Author Comment

by:wcoil
ID: 33432644
I removed the PCI modem out and restarted the WIndows repair. Still coming up with the same error? Unable to boot to safe mode because I still have not reinstalled Windows after running the repair. That is where is is blue screening.

Thanks
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LVL 5

Accepted Solution

by:
JamesGolden earned 500 total points
ID: 33433595
Ouch.  Now I understand a little better.  You may be left in an unfixable situation.

I would remove any devices connected to your computer while trying the repair, so it only loads a minimum of drivers.

It is obvious it continues to load that driver despite that the modem is not installed any longer.

Let me know if this suggestion is an option for you, or if you have already tried it.
0
 

Author Closing Comment

by:wcoil
ID: 33622038
Issue was unfixable
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