Solved

BSOD 0x0000008E

Posted on 2010-08-13
6
600 Views
Last Modified: 2012-05-10
Ran a Windows repair and still getting the blue screen.

0x0000008E
USR_BSC2.sys
0
Comment
Question by:wcoil
  • 3
  • 3
6 Comments
 
LVL 5

Expert Comment

by:JamesGolden
ID: 33430353
Is this when you boot?  Login?  Run a certain program?
Also could you give the STOP message?

USR_BSC2.sys is usually associated with a Conextant chip (modem).  However, it has also been seen using some USB devices (ie. Logitech Keyboards and mice).

If you have one of those, make sure your batteries are good.
0
 

Author Comment

by:wcoil
ID: 33431258
Thanks for the responce James. I an using a PS/2 mouse and keyboard. It is right when I boot up when it is trying to load Windows. When I ran the Windows repair it is happening during Windows attempt to "install devices" on the repair install screen.

The stop error is the following:

STOP 0x0000008E (oxC0000005, 0xF698841D, 0xF7998728, 0x00000000)

USR_Bs2.sys - address F69841D base at F6975000 Date stamp 42f7d40f

Beginning dump of physical memory
memory dump complete
contact your system admin for support
0
 
LVL 5

Expert Comment

by:JamesGolden
ID: 33432024
Do you have a modem installed on this computer?  I would guess so considering the error.  I would try booting into safe mode and disable the modem in device manager.

There may be a few other options, but it depends on your configuration (ie is the modem a card, or onboard).

You may even have the options to disable the modem in BIOS.

Let me know if that helps.  Otherwise we will go down another router.
0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 

Author Comment

by:wcoil
ID: 33432644
I removed the PCI modem out and restarted the WIndows repair. Still coming up with the same error? Unable to boot to safe mode because I still have not reinstalled Windows after running the repair. That is where is is blue screening.

Thanks
0
 
LVL 5

Accepted Solution

by:
JamesGolden earned 500 total points
ID: 33433595
Ouch.  Now I understand a little better.  You may be left in an unfixable situation.

I would remove any devices connected to your computer while trying the repair, so it only loads a minimum of drivers.

It is obvious it continues to load that driver despite that the modem is not installed any longer.

Let me know if this suggestion is an option for you, or if you have already tried it.
0
 

Author Closing Comment

by:wcoil
ID: 33622038
Issue was unfixable
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If your system is showing symptoms of browser hijacks or 'google search redirects' check out my other article (http://rdsrc.us/u3GP7A) first and run the tool TDSSKiller (http://rdsrc.us/GDBBs4) to get rid of the infection. Once done, and if the …
This is a little timesaver I have been using for setting up Microsoft Small Business Server (SBS) in the simplest possible way. It may not be appropriate for every customer. However, when you get a situation where the person who owns the server is i…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question