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Outlook Web Access page rendering not completing and red crosses in white boxes where icons should be

Posted on 2010-08-13
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Last Modified: 2012-05-10
Small Business Server 2003 SP2
Exchange Server SP2

When accessing the OWA using external i/p address of server with \exchange the login box is presented and authentication will complete. When the OWA page is presented the page will not complete the loading process and white boxes with red crosses are displayed.
Using https\\external i/p address\exchange the page rendering completes.

From browser within the same platform using 127.0.0.1\exchange the same symptoms exist.

Research suggested perhaps corruption on the web pages article id 883380 and steps to resolve using 3 methods however my thoughts on this are that the same pages are displayed using http and https

Any ideaswould be gratefully received.
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Question by:petercsailing
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5 Comments
 
LVL 28

Expert Comment

by:sunnyc7
ID: 33430357
You need to install this hotfix on exchange 2003
http://support.microsoft.com/kb/911829
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Author Comment

by:petercsailing
ID: 33430567
I have applied the hotfix as suggested however i have no change in the symptoms
Many thanks for suggestion
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LVL 6

Accepted Solution

by:
Razi_Ahmed earned 750 total points
ID: 33436416
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Author Comment

by:petercsailing
ID: 33436534
This sorted the problem



C:\Program Files\Exchsrvr\exchweb and all of its subfolders did not have the IUSR_ permissions set and therefore wouldnt allow people to get the images etc. hence the red crosses.

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Author Closing Comment

by:petercsailing
ID: 33436537
Many Thanks
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