Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Getting 0x8004010F error when synicing offline address book.  OAB folder empty on exchange server

Posted on 2010-08-13
6
Medium Priority
?
1,479 Views
Last Modified: 2012-05-10
We are getting the 0x800401F error when we try to sync out offline address book.  I found the path where the OAB should be and it is empty.  Here is the path. C:\Program Files\Microsoft\Exchange Server\ClientAccess\OAB....should there be something there?
0
Comment
Question by:TriCountyIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 28

Accepted Solution

by:
sunnyc7 earned 1000 total points
ID: 33430209
0
 
LVL 7

Assisted Solution

by:Exchange_Freak
Exchange_Freak earned 1000 total points
ID: 33430224
On you CAS server which is the path that you found there should be the OAB files that are present in the Shared ExchangeOAB folder. Please first check whether the shared ExchangeOAB folder has the recent OAB files created.
The try to restart the msexchange FDS service to see if the files get replicated over there.
0
 
LVL 7

Expert Comment

by:Exchange_Freak
ID: 33430262
Also, Is this a CCR environment?
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 11

Expert Comment

by:JuusoConnecta
ID: 33430282
In Exchange Management Console do the following:

Delete the old OAB and create a new one.

Once created do the following:

Step 1:

Organization Configuration -> Mailbox -> Offline Address Book -> Right Click properties on your newly created oab -> Address Lists -> Include All contacts, all users, public folders nad in Distribution select Enabled web-based distribution and add "OAB (Default Web Site)

Organization Configuration -> Mailbox -> Database Management -> Locate your Mailbox Database (default is Mailbox Database 1391317102) -> Right click and choose properties -> Client Settings -> Offline Address Book -> Browse your newly created OAB and click Apply

Server Configuration -> Client Access -> Offlien Address Book Distribution -> Right click and choose properties -> make sure external url corresponds to your certificate ( for example"https://webmail.yourdomain.com/OAB") and your internal URL corresponds correct as well (most cases external URL is the same as Internal)
0
 
LVL 28

Expert Comment

by:sunnyc7
ID: 33430310
PS: I hate that error like nothing else.

here's why
http://blogs.msdn.com/b/dgoldman/archive/2008/10/01/understanding-why-error-code-0x8004010f-is-thrown-when-trying-to-download-an-oab.aspx

and it's very hard to pin down a solution which works.
OAB rebuild is usually the first thing attempted but it works probably 5% of the time.
0
 
LVL 10

Expert Comment

by:dhruvarajp
ID: 33430594
here are two simple steps
in exchange management shell
update-offlineaddressbook

then restart the  microsoft exchange file distribution so that the oab get copied over to the  cas\oab folder

request clients to download the OAB
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
One-stop solution for Exchange Administrators to address all MS Exchange Server issues, which is known by the name of Stellar Exchange Toolkit.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses

671 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question