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VPN won't open

Posted on 2010-08-13
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Last Modified: 2012-05-10
I can't open a VPN connection that I created. I don't get an error message or any thing. It just hangs there. I also cannot delete VPN connections that I created, or check the properties. When trying to check the properties I get " an unknown error has occured".
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Question by:EIHI-IT
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Expert Comment

by:Pieter Jordaan
ID: 33430870

You did not give an OS or VPN version?
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by:SysExpert
ID: 33431361
Also need client and server info.

Have you checked the Event logs ( windows ) or linux logs ?

Need lots more info ...

I hope this helps !
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by:EIHI-IT
ID: 33432500
It's windows XP Pro.....im not sure of the VPN client version. I did check the event logs and i couldnt find any errors related to my issue
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LVL 63

Expert Comment

by:SysExpert
ID: 33433143
I would uninstall the client, check for malware throughly, reinstall, and then try again.

Also check the VPN client logs.

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Expert Comment

by:anoopkmr
ID: 33433443
which vpn client software are u using ?
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Author Comment

by:EIHI-IT
ID: 33477565
Just the default windows client
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by:anoopkmr
ID: 33477726
sorry ; I thought it will be cisco vpn client
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by:SysExpert
ID: 33477799
1) test on a clean install of XP

2) Rebuild your TCPIP stack

From johnb6767

What I like to do on any network problem....Is to reset it ALL....

netsh int ip reset reset.log
netsh firewall reset
netsh winsock reset

Then remove ALL NIC's from the device manager..
In the Device Manager, select View>Show Hidden Devices

(If the Show Hidden devices is not presetn, do the following command from a command prompt..)


Do you have more than 1 NIC in this machine - Disable any that are not required for VPN

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Accepted Solution

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EIHI-IT earned 0 total points
ID: 33903658
The issue turned out to be two ini files that were not registered on the laptop.  It appears that it was an issue with the laptop vendor.
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