We are having problems restoring individual email items. Our scenario is as follows :
Windows 2008 SP2 Server running Backup Exec 2010 rev 2896 in a workgroup, with the following hotfix's, 348284, 348518, 348315, 351870, 355131, 354911, 354451, 355938, 355922 and 351400. All services, other than Remote Agent For Windows, are running under a domain administrator account.
Windows 2003 SP2 Server running Exchange 2003 (6.5.7638.1) in a VM environment, with 13 other servers, all in the same domain, using Remote Agent for Windows (we redeployed the agent again today).
Scheduled job which runs a backup-to-disk each day using the domain administrator account and GRT
The backup-to-disk folder, among other things, are written off to tape daily
We only have room for a single days data, but each days backup-to-disk job successfully deletes the previous days data.
Our problem comes when we attempt to restore an individual email item, the whole reason for purchasing the software.
We can browse the backup-to-disk media, choose the an item from any mailbox, but when the job runs, we get the following error consistently
V-79-57344-65298 The exchange store service is not responding. Backup set cancelled.
V-79-57344-65072 Connection to the restore target has been lost. Operation cancelled.
The job returns an error code of 0x000ff12 in Job Monitor.
Exchange is running, the restore path is not on C:, the mailbox that we are redirecting the restore to is not open, it isn't hidden from GAL and the account is a domain admin.
I have looked at a number of articles including http://www.symantec.com/connect/articles/restoring-exchange-or-individual-mailboxesitems-using-backup-exec-howto
. There is no mention of a backup server that is in its own workgroup causing a problem. Does anyone have any ideas?
Thanks in advance.