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Dell Optipex 780 Graphics Issue with IE8

We just leased 200 Dell Optiplex 780 PCs. These came with the Intel Eaglelake Graphics card. We are running Windows XP with IE 8. The problem with the graphics display, we are using the latest driver from Intel for this card (6.147.10.5082). In IE8 there is a purple hue to everything, in MS Word a lot of the letters run together and there is brown shading where it should not be. If we run Firefox or IE6 everything displays properly in those browsers We are working with Dell and not really getting anywhere at this point. The monitors we are using are Dell P90s, we tried other monitors and we have the same problem so I'm pretty sure it is the graphics card that is the issue. We want to stick with IE8 and we are not ready to upgrade to Windows 7. We have a total of 400 users and we want to keep everyone on the same platform. Any suggestions?
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TimSharpe02118
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TimSharpe02118
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1 Solution
 
epichero22Commented:
Have you tried both Intel's driver as well as Dell's?  Based on what you're saying, I would narrow it down to a driver or software problem.  If Dell doesn't know about it, make sure you have all the updates from Microsoft for your two softwares.  

If you can, reply with a link to a screenshot.
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edbedbCommented:
Click Start then Run and enter devmgmt.msc
Right click on the graphic adapter and select properties.
Then select the "Details" tab
Use Ctrl+c to copy the device instance ID string.
Then paste it (Ctrl+v) in your reply.
Please also include the link to the drivers you are using.
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TimSharpe02118Author Commented:
OK, here is the device string.
PCI\VEN_8086&DEV_2E12&SUBSYS_04201028&REV_03\3&172E68DD&1&10
I am using the driver that is provided on the CD that shipped that was shipped with the PC. Here is a link to the same driver on the Dell web site.
http://support.dell.com/support/downloads/format.aspx?c=us&cs=RC978219&l=en&s=slg&deviceid=16899&libid=6&releaseid=R233764&vercnt=1&formatcnt=0&SystemID=PLX_780&servicetag=9N25QM1&os=WW1&osl=en&catid=-1&dateid=-1&typeid=-1&formatid=-1&impid=-1&checkFormat=true
 
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edbedbCommented:
That is definately the right driver for the display adapter. If this is happening on all the systems and using the latest driver produces the same result, I can only guess that there is not a proper driver for that adapter for Windows XP.
Or, there is something else installed on the systems that is causing it.
Sorry I can't help.
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TimSharpe02118Author Commented:
edbedb,
That is my guess as well. Dell shipped the PC with XP although we used our own image. When we use the image that Dell shipped or when we use our own (both XP) we have the same problem with the display. When I install Windows 7 on the PC the display works properly. I am guessing that the driver was designed for Windows 7, it works with XP but not very well.
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