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Exchange 2010 External Out of office replies not working

Posted on 2010-08-13
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Last Modified: 2012-05-10
I have an exchange 2010 server with out of office configured.  However, users are reporting that when they have their Out of office configured, only people internal to the organization receive out of office replies.  The server does not seen to generate an out of office reply for external addresses.
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Question by:itarrows
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8 Comments
 
LVL 34

Expert Comment

by:Shreedhar Ette
ID: 33433233
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Shreedhar Ette earned 2000 total points
ID: 33433237
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LVL 37

Expert Comment

by:Neil Russell
ID: 33433376
BUT.....
Have you considered FULLY the security issues behind sending OOOR's OUTSIDE of your org?
You are giving info to people that could potentially be used for social engineering attacks and validating email addresses for spammers and phishers....
Think hard
http://searchenterprisedesktop.techtarget.com/tip/0,289483,sid192_gci1190789,00.html 
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Author Comment

by:itarrows
ID: 33433584
I had the user go into her OWA and disable the OOTO messages.  I then restarted the Micosoft Exchange Transport Service, then re-enabled the OOTO via the OWA.  And messages started working.
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Author Comment

by:itarrows
ID: 33433684
OK.  I may have closed too soon.  If we disable the OOTO msgs, save , then re-enable them, it sends 1 OOTO externally, then stops sending them.  Any ideas?
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LVL 37

Expert Comment

by:Neil Russell
ID: 33433766
You mean only 1 to a certain individual or only 1 no matter how many people email the account?
OOOR's DO only send ONCE to each sender
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Author Comment

by:itarrows
ID: 33433781
Let me check that because I had also setup a sender to bypass our mail filter and so far, that is the only one I have been able to get to work.
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