Cannot Download Windows 7 "Performance" Troubleshoot Pack

Posted on 2010-08-13
Last Modified: 2012-08-14
I was checking out some of the Windows 7 SDK items, and came across the note that some of the Troubleshooting Packs are either built into Windows 7 or available for download.

So I went to Control Panel > Troubleshooting > Check for Performance Issues. When I click Next, I get the message:

"Do you want to try downloading the troubleshooter again?"
"The troubleshooter did not download properly. Make sure you are connected to the Internet before you try again."

I was connected through a company proxy, but I eliminated this by also trying the download via a proxyless direct internet connection - same error as above.

Furthermore I went to Troubleshooting > View All > and I see the "Performance" troubleshooting pack should be available online. But again, I cannot download it.

Anyone else able to download this pack?
Question by:ottobock

Expert Comment

ID: 33433524
The Performance Troubleshooter is not a program you download.  It runs from Microsoft's servers.  If it is not running, you are probably behind a firewall that prevents communication on those ports.  

Expert Comment

ID: 33437313
alternatively, you can check the applicaiton or other places to figure out what's going on. If you are farmilar with Network Monitor, you can collect a tracing to tackle down the issue.

Author Comment

ID: 33454320
So, just to verify, you can download this?
As mentioned, I tried with an open internet connection (i.e. no local Windows or hardware firewall) and it still failed.

Accepted Solution

Chetan Khurana earned 500 total points
ID: 33454404

Author Comment

ID: 33469001
That worked ~ Thanks!

From the post:


Step 1:-
Try accessing"fix problems with Windows Update" and "Check for Performance issues" from the below locations:
1. Click on Start and then click on Computer.
2. Try running fix problems with Windows Update from the below location:
3. C: \Windows \Diagnostics\System\Windows update\Diagpackage.diagpkg
4. Double click on Diagpackage.diagpkg to run fix problems with Windows Update.  

Featured Post

Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Windows mapped drive communications - Secure? 5 44
Windows 10 bootup error 22 50
AD architecture diagram 5 33
HP Stream laptop logging in issue 15 29
You may have a outside contractor who comes in once a week or seasonal to do some work in your office but you only want to give him access to the programs and files he needs and keep privet all other documents and programs, can you do this on a loca…
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question