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Cannot Download Windows 7 "Performance" Troubleshoot Pack

Posted on 2010-08-13
Medium Priority
Last Modified: 2012-08-14
I was checking out some of the Windows 7 SDK items, and came across the note that some of the Troubleshooting Packs are either built into Windows 7 or available for download.

So I went to Control Panel > Troubleshooting > Check for Performance Issues. When I click Next, I get the message:

"Do you want to try downloading the troubleshooter again?"
"The troubleshooter did not download properly. Make sure you are connected to the Internet before you try again."

I was connected through a company proxy, but I eliminated this by also trying the download via a proxyless direct internet connection - same error as above.

Furthermore I went to Troubleshooting > View All > and I see the "Performance" troubleshooting pack should be available online. But again, I cannot download it.

Anyone else able to download this pack?
Question by:ottobock
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Expert Comment

ID: 33433524
The Performance Troubleshooter is not a program you download.  It runs from Microsoft's servers.  If it is not running, you are probably behind a firewall that prevents communication on those ports.  

Expert Comment

ID: 33437313
alternatively, you can check the applicaiton or other places to figure out what's going on. If you are farmilar with Network Monitor, you can collect a tracing to tackle down the issue.

Author Comment

ID: 33454320
So, just to verify, you can download this?
As mentioned, I tried with an open internet connection (i.e. no local Windows or hardware firewall) and it still failed.

Accepted Solution

Chetan Khurana earned 2000 total points
ID: 33454404

Author Comment

ID: 33469001
That worked ~ Thanks!

From the post:


Step 1:-
Try accessing"fix problems with Windows Update" and "Check for Performance issues" from the below locations:
1. Click on Start and then click on Computer.
2. Try running fix problems with Windows Update from the below location:
3. C: \Windows \Diagnostics\System\Windows update\Diagpackage.diagpkg
4. Double click on Diagpackage.diagpkg to run fix problems with Windows Update.  

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