Solved

BlackBerry Receives Emails Only After Sending Emails

Posted on 2010-08-13
2
504 Views
Last Modified: 2012-05-10
I have a user with a BlackBerry Curve 8330.  He is setup to receive emails through our BES.  However, the user does not receive any emails unless he sends one.  Once he sends an email, all emails that have not yet been received by the BlackBerry start loading at once.  Any ideas on this would be helpful.  I'm thinking that we need to have his BES account deleted and recreated.
0
Comment
Question by:mikey71174
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 4

Expert Comment

by:CarlvanEijk
ID: 33434547
it won;t hurt to delete the bes account and recreate it. perhaps before doing that try resending the IT policy to the device. I can;t recall offhand how to do it, I'll need to log onto my bes to check.

perhaps he's set something on the device, you can over ride this with the IT policy too....
0
 

Accepted Solution

by:
mikey71174 earned 0 total points
ID: 33447430
Thanks for the advice.  Reloading the IT policy didn't fix the issue, so I had the user's BES account re-activated.  After reactivating and letting the BlackBerry complete all syncronization, the email started functioning correctly.  Thanks again for your suggestion.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help those of you having problems with the Nextel Blackberry 8350i.  Recent Software updates cause the problems issues described below, and this article will help you revert back to the older software. As we know, Nextel has alw…
When a user’s mailbox is first created and his Blackberry account enabled how do we provision the device and what happens in the background? Stage 1 – Activation The user of the BlackBerry device types the email address and activation password i…
Add bar graphs to Access queries using Unicode block characters. Graphs appear on every record in the color you want. Give life to numbers. Hopes this gives you ideas on visualizing your data in new ways ~ Create a calculated field in a query: …
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question