Solved

BlackBerry Receives Emails Only After Sending Emails

Posted on 2010-08-13
2
494 Views
Last Modified: 2012-05-10
I have a user with a BlackBerry Curve 8330.  He is setup to receive emails through our BES.  However, the user does not receive any emails unless he sends one.  Once he sends an email, all emails that have not yet been received by the BlackBerry start loading at once.  Any ideas on this would be helpful.  I'm thinking that we need to have his BES account deleted and recreated.
0
Comment
Question by:mikey71174
2 Comments
 
LVL 4

Expert Comment

by:CarlvanEijk
ID: 33434547
it won;t hurt to delete the bes account and recreate it. perhaps before doing that try resending the IT policy to the device. I can;t recall offhand how to do it, I'll need to log onto my bes to check.

perhaps he's set something on the device, you can over ride this with the IT policy too....
0
 

Accepted Solution

by:
mikey71174 earned 0 total points
ID: 33447430
Thanks for the advice.  Reloading the IT policy didn't fix the issue, so I had the user's BES account re-activated.  After reactivating and letting the BlackBerry complete all syncronization, the email started functioning correctly.  Thanks again for your suggestion.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Testing Blackberry Connectivity 14 1,690
upgrading BES 5 to BES 10 6 1,610
Blackberry 10 Upgrades 5 540
BES 5.0 SP4 (BB Mail Store Service Will Not Start) 6 182
When a user’s mailbox is first created and his Blackberry account enabled how do we provision the device and what happens in the background? Stage 1 – Activation The user of the BlackBerry device types the email address and activation password i…
I felt secure communicating on the BBM... Till some time back!! It was probably the fact that the BBM messages do not travel over the internet was making me feel 'secure' about it, or was it the fact that BBM only works on a BlackBerry Devices a…
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.
Both in life and business – not all partnerships are created equal. As the demand for cloud services increases, so do the number of self-proclaimed cloud partners. Asking the right questions up front in the partnership, will enable both parties …

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now