Solved

workstation wont run connect on sbs2008

Posted on 2010-08-13
16
962 Views
Last Modified: 2012-05-10
hi all,

i have a pc that will not run http://connect when i type it in the browser.  Sure it pulls up the web page but when you run the connect program it says "an error occurred during the download of connect computer".

I can ping connect and i have made sure that our local domain is added in the dns suffix.

any ideas ?
0
Comment
Question by:PatrickMacC
  • 9
  • 3
  • 3
  • +1
16 Comments
 
LVL 34

Expert Comment

by:Shreedhar Ette
Comment Utility
Hi,

Does the server has two nics? If yes, then disbale one.

Desktop has been assigned static ipaddress. If yes, then switch to DHCP.

Also refer this: http://support.microsoft.com/kb/957708

Hope this helps,
Shree
0
 

Author Comment

by:PatrickMacC
Comment Utility
server has 2 nics and one is disabled
dynamic ip on the client side
this is the only one that wont work.

the KB article was alread applied
0
 
LVL 34

Expert Comment

by:Shreedhar Ette
Comment Utility
Work Station is Windows XP or Windows 7?
0
 

Author Comment

by:PatrickMacC
Comment Utility
work station is XP sp3
server is sbs 2008
0
 
LVL 34

Expert Comment

by:Shreedhar Ette
Comment Utility
Disable the Antivirus on the desktops.
0
 
LVL 22

Expert Comment

by:Olaf De Ceuster
Comment Utility
You might need to update your NIC drivers.
Also add the http://connect to the intranet security zone in Internet Explorer.
Hope that helps,
Olaf
0
 

Author Comment

by:PatrickMacC
Comment Utility
hi guys,

updated drivers on nic,
disabled antivirus software
added http://connect into secure zone

still the same result, I have even tried to download the app and run it from the desktop and while it downloads to the desktop, once i run it as soon as it goes to communicate with the server it gives the error.  

i dbl checked and still can ping connect
0
 

Author Comment

by:PatrickMacC
Comment Utility
i think there is something more to it, i just tried to join the domain by right clicking on the my computer icon and adding in the local domain and it brings up the user name and password for premission to join, but after entering says, sorry cant add as it cant contact the server.

so i am leaning towards something that is jacked up with either the nic card or the dns settings.

The dns seems fine. as like i said i can surf the web and ping the fqdn and the ip.. so not sure whats going on with this one.
0
Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

 
LVL 2

Expert Comment

by:Genestet
Comment Utility
A couple of additional things to try.
Make sure the netlogon and RPC locator services are running.
Have only one wired NIC enabled on workstation and no wireless.
Run a "Repair" on the NIC before connecting to domain.
Try using an assigned IP configuration (DHCP) only if the Server 2008 is running the DHCP.
I have seen gigabit NICs that would give problems and need to be backed down to 100mbps at least for the time being to connect.
0
 
LVL 22

Expert Comment

by:Olaf De Ceuster
Comment Utility
On Workstation:
Please uninstall all NIC's and restart.
Try again.

Run following commands one by one.
net stop netlogon
ipconfig /flushdns
net start netlogon
try again.

If still no go:
http://support.microsoft.com/kb/929833
Run sfc /scannow on workstation.

Still no go: Rformat workstation.
Olaf
0
 

Author Comment

by:PatrickMacC
Comment Utility
Hi Guys, i Was away and just got back will try all solutions this weekend
0
 

Author Comment

by:PatrickMacC
Comment Utility
Just tried all the above and nothing worked.  I even tried joinging the domain manually and got this error

he domain name lawofficeofsjp might be a NetBIOS domain name.  If this is the case, verify that the domain name is properly registered with WINS.

If you are certain that the name is not a NetBIOS domain name, then the following information can help you troubleshoot your DNS configuration.

The following error occurred when DNS was queried for the service location (SRV) resource record used to locate a domain controller for domain lawofficeofsjp:

The error was: "DNS name does not exist."
(error code 0x0000232B RCODE_NAME_ERROR)

The query was for the SRV record for _ldap._tcp.dc._msdcs.lawofficeofsjp

Common causes of this error include the following:

- The DNS SRV record is not registered in DNS.

- One or more of the following zones do not include delegation to its child zone:

lawofficeofsjp
. (the root zone)
0
 

Author Comment

by:PatrickMacC
Comment Utility
Update:  I found norton still hiding on this pc, i removed it and downloaded a norton clean up utility and ran that.  it helped.

i now get to the point where it asks me for the account to assign to the computer after it joins the domain, it now crashes at the "connecting to the network" portion after it creates the temp data.

I have run scans on the system checking for some virus or malware, i have put in a new nic, stopped start up services etc.. and still this problem.

i can surf the net no problem
i can ping the sbs08 server via ip

im at my wits end on this
0
 
LVL 22

Expert Comment

by:Olaf De Ceuster
Comment Utility
Can you now manually join the domain?
As oposed to http://connect.
That should now work.
If it's only the wizard not working have a look at the logs to see what's going on.
Please also post an Ipconfig/all from the workstation
Olaf
0
 

Accepted Solution

by:
PatrickMacC earned 0 total points
Comment Utility
ended up having to wipe pc and start afresh that solved issue.. god bless ms :)
0
 

Author Closing Comment

by:PatrickMacC
Comment Utility
is what it is.. tried all the above and they should have worked. but in the end needed to be wiped
0

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

The SBS 2011 release date (RTM) is supposed to be around Christmas, 2011.  This article is a compilation of my notes -- things I have learned first hand.  The items are in a rather random order, but I think this list covers most of what is new and d…
You may have discovered the 'Compatibility View Settings' workaround for making your SBS 2008 Remote Web Workplace 'connect to a computer' section stops 'working around' after a Windows 10 client upgrade.  That can be fixed so it 'works around' agai…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now