Solved

dell mini inspiron battery not recognized

Posted on 2010-08-13
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Last Modified: 2012-05-10
I have a dell mini inspiron 9 and am getting a "battery not recognized" error.  The power light is flashing blue/orange.  When booting the system I get the "dell mini inspiron battery not recognized" message.  I then press F1 and the system continues to boot. Sometimes i get all the way into XP but shortly after that the system shuts itself off.  I checked Google about this and it seems that this is a known problem.  Most of the information mentions ubuntu but I have XP.  The information on google also mentions something about "airplane mode" but I cannot find that.  Is the battery really bad? 0r is there something else.

Thanks
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Question by:msis2002
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4 Comments
 
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Assisted Solution

by:B H
B H earned 42 total points
ID: 33434972
in my experience, when this happens, the battery has a short inside of it.  you might try reseating the battery several times, or running it without the battery just using the cord (just to verify it works), maybe plug the battery in after you're in windows

if it's under warranty, dell will replace the battery for free... if not, there's always ebay or OEM from dell

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Assisted Solution

by:Dommnic
Dommnic earned 42 total points
ID: 33436455
Its battery problem go and get your battery replaced.
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Accepted Solution

by:
elpinolero earned 41 total points
ID: 33446711
I've had a similar issue with my latitude laptop. You should contact Dell support if your laptop is still under warranty as they only provide support/replacements on batteries up to one year after the initial purchase date.
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Author Closing Comment

by:msis2002
ID: 33478252
As you have all recommended, I contacted Dell and they sent me a new battery.  However, I had to go through the usual tech support song and dance and they are telling me that the motherboard needs to be replaced as well.  (I'm not sure that's true though). Thanks to you all.
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