I have been asked by the company I work for to do a comparison between UVNC and Teamviewer to support our remote users.
The enviroment is:
* All users machines are running XP pro.
* Sometimes both myself and the user needing support will be at remote sites and connected via a broadband link to the internet. So we will not be in a static office enviromen that has servers, routers etc under my control.
* Some of the users I support are very, very computer illiterate. Talking them telephonically through a problem is tortuous. They cannot be depended upon to initiate or accept any remote assistance invites or accepting any remote support incoming connections, that require more than a few normal mouse clicks (asking them to do a right mouse click is a challenge).
* There will be very little file data copied during the remote support sessions, it will just doing a few mouse clicks on their pc, so it will not need lots of bandwidth.
I have started trying out Teamviewer (free version) and it seems to work quite well.
Now somebody has told them about UVNC, and they want a comparison.
From what I have read about UVNC it seems a whole lot more complicated to set up and there will probably be more for the user to do, to accept a incoming connection.
So I need to know what would be the best choice in light of the above criteria.
Please give a few reasons.
Also if you could let me know does either need any minimum bandwidth requirements (in view of us connection via broadband).
Thanks Guys, any assistance would be greatly appreciated.