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Dial Tone can't create blank database?

Posted on 2010-08-14
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Last Modified: 2012-05-10
There was a server crash that we got back online and running. Databases are corrupted and need repair. In the meantime, we need toc reate a dial tone except that after removing the old databases out of the original path, we can no longer mount a new database. It asks us if we would like to create one but then gives error c1041724 (an internal processing error accurred) blah

Next in event viewer we see

MsExchangeSA 9175
MsExchangeIS 9518
MsExchangeIS 9519
MsExchangeIS 9546
MsExchangeIS Mailbox 9547

I tried most of these.

We cannot mount a blank database. Any suggestions?
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Question by:snyderkv
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7 Comments
 
LVL 28

Expert Comment

by:sunnyc7
ID: 33436820
Use this document to create a dial tone restore.
http://www.msexchange.org/tutorials/Exchange-Dial-tone-Restore-Method-Part1.html

See the table here on limitations on number of storage group and database stores per group
http://www.msexchange.org/articles/Understanding-Exchange-Information-Store.html

http://www.computerperformance.co.uk/exchange2007/exchange2007_storage_groups.htm

You are getting the error probably because you are trying to create more stores than what is allowed.

Try this
a) Take a backup of your existing database on a diff. drive.
b) Delete the mailbox stores, create fresh one's and then try to create a blank database.

Try restarting information stores and see if it works.
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Author Comment

by:snyderkv
ID: 33436894

I know how to create a dial tone but the problem is when I mount the blank database, it no worky.

These errors have nothing to do with too many storage groups.

I think I found something in this link but I don't have a system account to delete. Maybe that is the issue?

http://ezinearticles.com/?How-to-Rectify-Error-c1041724-in-MS-Exchange-Server-2000&id=4648406
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Author Comment

by:snyderkv
ID: 33436920
Funny, I can't even delete the store or storage group even though their is no database and it's dismounted. It says there are users using the store blah blah. Holly glitch batman.
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LVL 28

Expert Comment

by:sunnyc7
ID: 33437167
Did you check ADSIEdit

start  > run > adsiedit.msc

Expand each of the following items:
Configuration Container
CN=Configuration, DC=Domain_Name,DC=com
CN=Services
CN=Microsoft Exchange
CN=Your_Organization_Name
CN=Administrative Groups
CN=Your_Administrative_Group_Name_Or_Exchange5.5_Site_Name
CN=Servers
CN=First  Storage Group
Does it list anything there ?

Check here how to remove exchange manually
http://www.msexchange.org/tutorials/Remove-Exchange-server-entire-Exchange-organization.html
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Accepted Solution

by:
snyderkv earned 0 total points
ID: 33437368
No no not trying to remove exchange guys. I'm simply trying to create a dial tone.

Anyways I fixed it with a workaround

Basically, created  a new blank database in another store no problem with the same datafile names as the original that won't mount. Then I moved them over. Now the original store didn't have to create a new blank database.

Awsome workaround. It works and peoples new mailboxes are being created.
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LVL 6

Expert Comment

by:Shack-Daddy
ID: 33437644
I was thinking that maybe you were clearing out the database path, but the log file path may have still had data in it.
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Author Comment

by:snyderkv
ID: 33439447
Good call and I caught that as well but still didn't work before trying the workaround.
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