Solved

which crm is best for asterisk

Posted on 2010-08-14
9
706 Views
Last Modified: 2013-12-27
hi one of my client is a call centre, having 500 agents, can u plz suggest me which crm will be best, which can work fine with big call centre.
thx
0
Comment
Question by:pawanopensource
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 32

Accepted Solution

by:
DrDamnit earned 250 total points
ID: 33439079
Asterisk will integrate with SugarCRM; however, there is not an "out of the box" working solution that I know of. Integration is fairly easy if you can code dialplan. Or... in the alternative, you can use PHP via the Asterisk AGI to get it working.

In the alternative, you can try SugarForge to see if it does what you need it to do. It at least enables outbound dialing from SugarCRM.

http://www.sugarforge.org/projects/asterisk-int

Constant call logging however, I don't think is included.

Also, if you're looking for a predictive dialer to integrate, you can try http://gnudialer.com/
0
 

Author Comment

by:pawanopensource
ID: 33439420
u mean to say only outbound dialing can be made, no inbound ? in sugar crm.
0
 
LVL 7

Assisted Solution

by:nauliv
nauliv earned 250 total points
ID: 33439729
Pawan,

I would recommend vTiger. This is a free open source CRM, based on Linux/Apache/MySQL/PHP (i believe it's actually based off of SugarCRM):  http://www.vtiger.com

Asterisk support is already included as a free module since version 5.10, and will allow phone users to place call from within the CRM : http://wiki.vtiger.com/index.php/vtiger510:Module_Asterisk_Howto

I have installed this for a 120 employee company, multiple sites, and it works great !

Good Luck!
0
 [eBook] Windows Nano Server

Download this FREE eBook and learn all you need to get started with Windows Nano Server, including deployment options, remote management
and troubleshooting tips and tricks

 

Author Comment

by:pawanopensource
ID: 33439835
hi nauliv,
thx for the reply, does  vtiger crm supports inbound and outbound call properly ?
0
 

Author Comment

by:pawanopensource
ID: 33441197
hi nauliv,
as u said u had deplyed vtiger in 120 seater call centre and it work good, which dialer u use for asterisk?
thx
0
 

Author Comment

by:pawanopensource
ID: 33441263
friend one thing more did u used vtiger crm in a call centre and is it working fine ?
0
 

Author Comment

by:pawanopensource
ID: 33483915
hi nauliv,
plz let me know did u used vtiger in call centre ?
0
 
LVL 7

Expert Comment

by:nauliv
ID: 33490825
Hello Pawan,

Sorry, I had answered this question before,  but it looks like the browser didn't post it ..... So here it is again.
I am not sure what you mean by "dialer"; do you mean predictive dialer, or the actual phones ?

In the examples I am referring to, the server is Asterisk 1.6, and the handsets Polycom Soundpoints IP550. New contacts are being imported into vTiger; then agents can just click on the contact's phone number, which will trigger their phone to dial.

Is that the information you needed ?
0
 

Expert Comment

by:sujoy_mukh123
ID: 34049455
Hi,

Even I got vTiger 5.1.0 integrated with Asterisk 1.6, and it works for both, incoming and outgoing calls. However, at times, it skips displaying information of incoming calls on vTiger screen. There's no such pattern on time or for users, but at times the pop-up for Incoming call is shown, at at times it is not shown. Couldn't figure out the reson for this. Quite Strange.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Every year the snow affects people and businesses. According to the Federation of Small Businesses (FSB), in 2009, UK businesses lost an estimated £1.2bn (http://news.bbc.co.uk/1/hi/business/7864804.stm) because of bad weather. This article was c…
Hey there Heard about jingle, the add on for XMPP that enables point to point audio between two XMPP clients. No server config necessary. Actually quite a cool feature. However, how good is it if you can not use those voice capabilities to do a P…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…

630 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question