pawanopensource
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which crm is best for asterisk
hi one of my client is a call centre, having 500 agents, can u plz suggest me which crm will be best, which can work fine with big call centre.
thx
thx
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ASKER
hi nauliv,
thx for the reply, does vtiger crm supports inbound and outbound call properly ?
thx for the reply, does vtiger crm supports inbound and outbound call properly ?
ASKER
hi nauliv,
as u said u had deplyed vtiger in 120 seater call centre and it work good, which dialer u use for asterisk?
thx
as u said u had deplyed vtiger in 120 seater call centre and it work good, which dialer u use for asterisk?
thx
ASKER
friend one thing more did u used vtiger crm in a call centre and is it working fine ?
ASKER
hi nauliv,
plz let me know did u used vtiger in call centre ?
plz let me know did u used vtiger in call centre ?
Hello Pawan,
Sorry, I had answered this question before, but it looks like the browser didn't post it ..... So here it is again.
I am not sure what you mean by "dialer"; do you mean predictive dialer, or the actual phones ?
In the examples I am referring to, the server is Asterisk 1.6, and the handsets Polycom Soundpoints IP550. New contacts are being imported into vTiger; then agents can just click on the contact's phone number, which will trigger their phone to dial.
Is that the information you needed ?
Sorry, I had answered this question before, but it looks like the browser didn't post it ..... So here it is again.
I am not sure what you mean by "dialer"; do you mean predictive dialer, or the actual phones ?
In the examples I am referring to, the server is Asterisk 1.6, and the handsets Polycom Soundpoints IP550. New contacts are being imported into vTiger; then agents can just click on the contact's phone number, which will trigger their phone to dial.
Is that the information you needed ?
Hi,
Even I got vTiger 5.1.0 integrated with Asterisk 1.6, and it works for both, incoming and outgoing calls. However, at times, it skips displaying information of incoming calls on vTiger screen. There's no such pattern on time or for users, but at times the pop-up for Incoming call is shown, at at times it is not shown. Couldn't figure out the reson for this. Quite Strange.
Even I got vTiger 5.1.0 integrated with Asterisk 1.6, and it works for both, incoming and outgoing calls. However, at times, it skips displaying information of incoming calls on vTiger screen. There's no such pattern on time or for users, but at times the pop-up for Incoming call is shown, at at times it is not shown. Couldn't figure out the reson for this. Quite Strange.
ASKER