Solved

Predective dialer for call centre

Posted on 2010-08-14
10
424 Views
Last Modified: 2013-12-27
hi one of my client is a call centre, having 500 agents, can u plz suggest me which  predective dialer will be best, which can work fine with big call centre.client is not impressed with vicidial
thx
0
Comment
Question by:pawanopensource
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 3
10 Comments
 

Accepted Solution

by:
fvitt72 earned 250 total points
ID: 33437998
This is not related to Asterisk or with Vicidial but we use Interaction Dialer.  I work for a company that's a reseller of Interactive Intelligence software and we installed Interaction Dialer in many call centers.
0
 

Author Comment

by:pawanopensource
ID: 33438036
what is interaction dialer.
0
NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

 

Author Comment

by:pawanopensource
ID: 33438161
so i have to purchase dialer from above link.
0
 

Expert Comment

by:fvitt72
ID: 33438933
Yes, if you like or you can contact a reseller. You can always ask for a demo before purchasing.
Edited by WaM
0
 
LVL 32

Assisted Solution

by:DrDamnit
DrDamnit earned 250 total points
ID: 33439103
Opensource predictive dialer for asterisk:
http://www.gnudialer.com/gnudialer/

Open sourece java based CRM written for use with the predictive dialer:
http://www.gnudialer.com/astcrm
0
 

Author Comment

by:pawanopensource
ID: 33439434
thx dr damnit,
is gnudialer good, have u ever tried gnudialer ?
thx
0
 
LVL 32

Expert Comment

by:DrDamnit
ID: 33440443
It seems to be. I have worked with several threads here in EE and it appears to be pretty good. I have not worked with it persoanlly, but it's worth setting up for proof of concept.

With 500 users and a pure open source solution, you need to do proof of concept anyway...
0
 

Author Comment

by:pawanopensource
ID: 33440649
dr damnit,
i didnt get it what u want 2 say
0
 
LVL 32

Expert Comment

by:DrDamnit
ID: 33441412
Proof of concept means you should build a test system to make sure your implementation works before you roll it out.
0

Featured Post

Enroll in June's Course of the Month

June's Course of the Month is now available! Every 10 seconds, a consumer gets hit with ransomware. Refresh your knowledge of ransomware best practices by enrolling in this month's complimentary course for Premium Members, Team Accounts, and Qualified Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The point of this post is to give you a copy/paste installation solution to setting up Asterisk 1.6 on Ubuntu 9.04 (or similar) server. # Setup the system apt-get install subversion apt-get install make apt-get install linux-source kernel-p…
I recently purchased a Bluetooth headset called the Music Jogger (model BSH10). The control buttons on it look like this: One of my goals is to use it as the microphone and speakers for Skype calls. In that respect, it works well. However, I …
In this video, viewers are given an introduction to using the Windows 10 Snipping Tool, how to quickly locate it when it's needed and also how make it always available with a single click of a mouse button, by pinning it to the Desktop Task Bar. Int…
Add bar graphs to Access queries using Unicode block characters. Graphs appear on every record in the color you want. Give life to numbers. Hopes this gives you ideas on visualizing your data in new ways ~ Create a calculated field in a query: …

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question