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Predective dialer for call centre

Posted on 2010-08-14
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Last Modified: 2013-12-27
hi one of my client is a call centre, having 500 agents, can u plz suggest me which  predective dialer will be best, which can work fine with big call centre.client is not impressed with vicidial
thx
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Question by:pawanopensource
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10 Comments
 

Accepted Solution

by:
fvitt72 earned 250 total points
ID: 33437998
This is not related to Asterisk or with Vicidial but we use Interaction Dialer.  I work for a company that's a reseller of Interactive Intelligence software and we installed Interaction Dialer in many call centers.
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Author Comment

by:pawanopensource
ID: 33438036
what is interaction dialer.
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Expert Comment

by:fvitt72
ID: 33438143
0
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Author Comment

by:pawanopensource
ID: 33438161
so i have to purchase dialer from above link.
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Expert Comment

by:fvitt72
ID: 33438933
Yes, if you like or you can contact a reseller. You can always ask for a demo before purchasing.
Edited by WaM
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LVL 32

Assisted Solution

by:DrDamnit
DrDamnit earned 250 total points
ID: 33439103
Opensource predictive dialer for asterisk:
http://www.gnudialer.com/gnudialer/

Open sourece java based CRM written for use with the predictive dialer:
http://www.gnudialer.com/astcrm
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Author Comment

by:pawanopensource
ID: 33439434
thx dr damnit,
is gnudialer good, have u ever tried gnudialer ?
thx
0
 
LVL 32

Expert Comment

by:DrDamnit
ID: 33440443
It seems to be. I have worked with several threads here in EE and it appears to be pretty good. I have not worked with it persoanlly, but it's worth setting up for proof of concept.

With 500 users and a pure open source solution, you need to do proof of concept anyway...
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Author Comment

by:pawanopensource
ID: 33440649
dr damnit,
i didnt get it what u want 2 say
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LVL 32

Expert Comment

by:DrDamnit
ID: 33441412
Proof of concept means you should build a test system to make sure your implementation works before you roll it out.
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