Solved

Predective dialer for call centre

Posted on 2010-08-14
10
419 Views
Last Modified: 2013-12-27
hi one of my client is a call centre, having 500 agents, can u plz suggest me which  predective dialer will be best, which can work fine with big call centre.client is not impressed with vicidial
thx
0
Comment
Question by:pawanopensource
  • 4
  • 3
  • 3
10 Comments
 

Accepted Solution

by:
fvitt72 earned 250 total points
ID: 33437998
This is not related to Asterisk or with Vicidial but we use Interaction Dialer.  I work for a company that's a reseller of Interactive Intelligence software and we installed Interaction Dialer in many call centers.
0
 

Author Comment

by:pawanopensource
ID: 33438036
what is interaction dialer.
0
 

Expert Comment

by:fvitt72
ID: 33438143
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 

Author Comment

by:pawanopensource
ID: 33438161
so i have to purchase dialer from above link.
0
 

Expert Comment

by:fvitt72
ID: 33438933
Yes, if you like or you can contact a reseller. You can always ask for a demo before purchasing.
Edited by WaM
0
 
LVL 32

Assisted Solution

by:DrDamnit
DrDamnit earned 250 total points
ID: 33439103
Opensource predictive dialer for asterisk:
http://www.gnudialer.com/gnudialer/

Open sourece java based CRM written for use with the predictive dialer:
http://www.gnudialer.com/astcrm
0
 

Author Comment

by:pawanopensource
ID: 33439434
thx dr damnit,
is gnudialer good, have u ever tried gnudialer ?
thx
0
 
LVL 32

Expert Comment

by:DrDamnit
ID: 33440443
It seems to be. I have worked with several threads here in EE and it appears to be pretty good. I have not worked with it persoanlly, but it's worth setting up for proof of concept.

With 500 users and a pure open source solution, you need to do proof of concept anyway...
0
 

Author Comment

by:pawanopensource
ID: 33440649
dr damnit,
i didnt get it what u want 2 say
0
 
LVL 32

Expert Comment

by:DrDamnit
ID: 33441412
Proof of concept means you should build a test system to make sure your implementation works before you roll it out.
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Ever wanted to query Cisco Call Manager CDR records from MS SQL Server? Here's how! CUCM can be configured to upload a CDR file to a given FTP server every minute. This article will show you how to set this up, schedule the import of this data an…
The point of this post is to give you a copy/paste installation solution to setting up Asterisk 1.6 on Ubuntu 9.04 (or similar) server. # Setup the system apt-get install subversion apt-get install make apt-get install linux-source kernel-p…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question