i have a mac os (imac) and have been able to access a citix based program called epic (an electronic medical record from the hospital). the epic program was upgraded and since, i have not been able to launch the epic/citrix app. the error message is "your windows will be displayed in 256 colors because your system administrator has restricted the video memory for your session"
Naturally, the hospital IT support says the problem is on the mac end...
How to fix this?