Solved

Why does website always load on the second try?

Posted on 2010-08-14
5
676 Views
Last Modified: 2013-12-08
Hi All,

We have an odd problem.  When opening Carbonite.com on one particular computer, the first time browswing to the site it always says the page cannot be displayed (standard internet explorer message).  After that, it loads on the second try.  Cannot seem to find a cause.  The same issue is keeping the Carbonite application from working correctly.

Brand new machine, standard Norton 2010 AV (which never interferes with Carbonite), no other software that should be blocking.  Any ideas?

Thanks
0
Comment
Question by:Jsmply
  • 3
5 Comments
 
LVL 16

Accepted Solution

by:
glenn_1984 earned 500 total points
ID: 33438289
Try the web page with other browsers.
Did you clear internet explorer cache?
When it fails to load, what is it pointing to in the bar where you enter carbonite.com
Do you enter http://www.caronite.com or just part of that.

Is the default gateway for this computer correct?
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 33438558
I get this error in Firefox: "server does not support RFC 5746, see CVE-2009-3555".  It is about TLS Renegotiation Extension.
0
 

Author Comment

by:Jsmply
ID: 33438570
Looks like an ISP issue. They reset the modem and that seems to have fixed it. Thanks!
0
 

Author Comment

by:Jsmply
ID: 33438572
Oh and just to answer the above question, resetting all browser settings didn't help. Thx though!
0
 

Author Closing Comment

by:Jsmply
ID: 33438575
Thx!
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

SSL stands for “Secure Sockets Layer” and an SSL certificate is a critical component to keeping your website safe, secured, and compliant. Any ecommerce website must have an SSL certificate to ensure the safe handling of sensitive information like…
The Delta outage: 650 cancelled flights, more than 1200 delayed flights, thousands of frustrated customers, tens of millions of dollars in damages – plus untold reputational damage to one of the world’s most trusted airlines. All due to a catastroph…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now