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Email user not getting his email from office

Posted on 2010-08-14
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Last Modified: 2013-11-30
I have a customer who has exchange 2003.  All of the accounts work fine for sending and receiving email inside and outside of the organization.  However, I have one user who is remote and uses his phone for email.  The phone is setup for POP.  He gets his email fine from outside of the office.  However, if anyone inside the office tries to send him an email he doesn't get it and they get an error in return.  That error says the recepiantant can't be reached.  And it says the account doesn't exsist.  Where and how do I configure the exchange server to send this email to his account.  They are all using the same domain name.  He is using POP on his phone.  I'm using a program IGetMail to connect to the POP boxes for all the exchange users.
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Question by:johnpatbullock
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7 Comments
 

Expert Comment

by:vwadja
ID: 33438709
You need to verified if the account really exist in Active Directory.
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Author Comment

by:johnpatbullock
ID: 33438761
The account doesn't exsist in AD.  This person really doesn't coming into the office nor does he need an exchange mailbox.  Like I said, he connects to his POP account with his PDA and uses that for email.  If I creat him as a user, than the mail will go his local exchange mailbox but he doesn't get it on his phone.  We don't want to use exchange for this person so I have to use POP.  Got to be someway to configure it this way??
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Expert Comment

by:h4nym
ID: 33438889
John

The problem is that - as you say - they are all using the same domain name. Exchange routes mail using SMTP. If all the users are a.b@aaa.com, how will hte Exchange Server know that c.d@aaa.com is not on that server?

I'm also intrigued - if all inbound mail into aaa.com is routed to the exchange server, what eMail domain is our POP user using to receive his? It must be different to that managed by the Exchange Server because, as you say, he's able to receive mail from external users. Is it a different domain? Even slightly? Or a different sub-domain?
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Expert Comment

by:M. Rashel Ahmed
ID: 33438956
his phone service provider's spam filter is blocking the email- that could be the possible reason. he needs to contact with them and check the spam filter.


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Expert Comment

by:Blake_1
ID: 33439194
Hi

Your solution is to use a Contact so he will appear in the GAL but does not have a mailbox on the Exchange server.  If you don't think that this applies, please include a copy of the NDR received when emailing to that person and be sure to exclude/generalise any sensitive information.
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Expert Comment

by:h4nym
ID: 33439635
Blake

The contact soltion will only be appropriate if the external user is using a different domain to the one managed by the Exchange Server... hence my earlier question! Once we have an answer to that, we will be able to work though the solutions.

A contact record on its own will not have a mailbox to POP into.
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Accepted Solution

by:
johnpatbullock earned 0 total points
ID: 33442163
I found this on another post and this is what fixed it.

In your Server Management Console, navigate to:
Advanced Management > First Organization (Exchange) > Servers > Servername > Protocols > SMTP > Default SMTP Virtual Server.  Right click that and select Properties.

Then select the MESSAGES TAB and at the very bottom you'll see "Forward all mail with unresolved recipients to host"
In this box enter the FQDN of your ISP's mail server (ie, mail.domain.com).
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