Exchange 2010 OWA email redirect

Hi all, I'm running exchange 2010, finally got everything working correctly, at least mostly.  I have a user who is trying to use OWA and redirect their email to their home account (comcast.net). The mail gets delivered to their owa account, but never seems to redirect or forward to comcast.  All other functions of the server seem to be working fine.  No errors in the event logs.  Any ideas why this rule isnt triggering?

Thanks.
steve-corcoranAsked:
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wmcdon7160Commented:
Is your intention simply to get the same email to two different places?

If so, you could setup an additional "contact" in Active Directory for an external email. Then go to the recipient's mailbox account in Exchange. Right-click-->properties-->Mail Flow settings-->Delivery Options (properties)-->Forwarding address-->Browse-->choose new Contact-->check box to deliver to both.
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mukulagCommented:
Mail forwarding has nothing to do with OWA. There are two options to forward emails to another email account in Exchange.
 
1. Described very beautifully by wmcdon7160 above.
2. Create a rule in OWA/Outlook to forward all emails to another email address.
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steve-corcoranAuthor Commented:
I did create a rule to redirect mail to an external address, both in OWA, and then in Outlook 2007.  Once I created the rule, nothing happened.

I have not tried to create an external contact as described above.  I've used the forward/redirect before in exchange 2003, and it worked.. but for some reason, it's not working in 2010, and I dont seem to be getting any errors, in the event logs, or in the user's inbox (undeliverable, etc)
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steve-corcoranAuthor Commented:
thanks
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