I have the Dell 1545 Laptop. Windows 7 Home User.
Some weeks ago I got this Hoaxware from "Security Master AV" which I removed by following virus removal instructions for this from www.bleepingcomputer.com
At around the same time, on start-up, I got a message saying that my Dell Dock had failed to install - and I again searched the web and loaded a replacement for this and deleted the original dell dock (though on my uninstall programme shows this to be a Dell product version 1.0).
Again at around this time I found that my computer kept shutting down. But I am not sure that the symptoms I am about to describe themselves, came before during or after the above steps were dealt with:
I noticed that I would come to the computer in the morning and find that it had restarted over night. Other times I would be using it and after about an hour, the screen would sort of pixilate or freeze in parts of it and pressing the mouse anywhere on teh screen no longer did anything, Seconds later the screen would go completely black. The mouse curser remained in the shape of a thick white arrow and I could move it around but nothing else. Nothing I pressed could bring it out of this "hibernation" and so I would have to do a hard reboot (and it would ask if I wanted to start normally etc).
The last time this happened I was actually in the middle of typing this to you a few minutes ago. When Windows had restarted it asked me if I wished to restore my last internet browser sessisons and it actually brought me straight back to this screen and my half finished sentence was still there. I only relate this in case it is significant in telling you about the black screen and how dead the laptop actually was - on the other hand I had done a hard reboot so maybe this is just a feature of windows 7....
When it restarts itself I often (but not always) find a dialogue screen has come up on Windows saying that the PC has blue screened. Here is the message:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
OS Version: 6_1_7600
Service Pack: 0_0
Files that help describe the problem:
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:
I don't know whether the above is connected or not to the Hoax virus I had or to the Dell Dock issue. I also have McAfee 3 User Licence, and whereas before and during the whole of the Hoax issue it was saying that the scan had passed without identifying any issues, now it says that my PC is at risk because I haven't got Anit-Virus and Spyware cover. But I used to be able to simply select this/enable it. Now it is asking me to purchase another McAfee product. - so now I am also contacting them to find out why this is happening and why I suddenly don't have cover for that despite a valid licence and cover for their other choices eg Firewall Protection, Web Protection, Threats Detected. I am worried though that this is really part of the problem and that something has control of my laptop...