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email stuck in submission queue exchange 2007

Posted on 2010-08-15
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Last Modified: 2012-05-10
we have a new 2007 exchange server for some reason since friday  , al incoming emails are stuck in the submisson queue these include external and internal emails , have run Best Practises Analyzer which had no problems
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Question by:Alan Duck
13 Comments
 

Author Comment

by:Alan Duck
ID: 33440469
extra info the delivery type is undefined
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Expert Comment

by:Valutus
ID: 33440503
Is the "Exchange Transport Service" running?
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LVL 6

Expert Comment

by:Razi_Ahmed
ID: 33440540
what is the antivirus software you use ?
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Expert Comment

by:dhruvarajp
ID: 33440632
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Author Comment

by:Alan Duck
ID: 33440646
the antivirus software is Sophos
the exchange transport service is running altough I have noticed that
a ) it has to be started manually even though it is set to automatic
b ) it takes quiet a time to stop and restart
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LVL 27

Expert Comment

by:Steve
ID: 33441148
do you use GFI mailessestials or another junk mail filter?
Could you have a look in event logs and let us know any warnings/errors you locate, particularly exchange ones.
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Author Comment

by:Alan Duck
ID: 33441161
dont use any junk mail programs on the server
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Expert Comment

by:Steve
ID: 33441292
and the event logs? there must be a few warnings/errors logged?
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LVL 7

Expert Comment

by:PraveenBalan
ID: 33444017
Hi Mate,
Request you to share the event log details, enable the transport logging and see for indept logging. follow the steps below(you can iether use Shell or directly in registry). Only enable the trasport logging and for a reasonable period, save the log and run through it. There should be some leads.
http://technet.microsoft.com/en-us/library/bb201670(EXCHG.80).aspx

Also perform theb below steps, if you have not performed yet.
Stop all the AV services.
Restart transport and mail submission services.

-Praveen
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Author Comment

by:Alan Duck
ID: 33444744
going to switch transport logging on now
there is no error in the event log which can be associated with the exchange except for a Microsoft Forefront Security error VSAPI library not registered
exchange transport log attached
MSGTRK20100814-1.LOG
MSGTRK20100815-1.LOG
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Author Comment

by:Alan Duck
ID: 33452835
I need to unfreeze the submission queue anyone have the best solution
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Accepted Solution

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Alan Duck earned 0 total points
ID: 33463220
it appear the reason behind this problem was that the exchange hub transport servvice was logging on by the system account and as to be logon by network services account
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by:Steve
ID: 33464956
nice one. didnt see that coming!
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