email stuck in submission queue exchange 2007
we have a new 2007 exchange server for some reason since friday , al incoming emails are stuck in the submisson queue these include external and internal emails , have run Best Practises Analyzer which had no problems
Is the "Exchange Transport Service" running?
what is the antivirus software you use ?
ASKER
the antivirus software is Sophos
the exchange transport service is running altough I have noticed that
a ) it has to be started manually even though it is set to automatic
b ) it takes quiet a time to stop and restart
the exchange transport service is running altough I have noticed that
a ) it has to be started manually even though it is set to automatic
b ) it takes quiet a time to stop and restart
do you use GFI mailessestials or another junk mail filter?
Could you have a look in event logs and let us know any warnings/errors you locate, particularly exchange ones.
Could you have a look in event logs and let us know any warnings/errors you locate, particularly exchange ones.
ASKER
dont use any junk mail programs on the server
and the event logs? there must be a few warnings/errors logged?
Hi Mate,
Request you to share the event log details, enable the transport logging and see for indept logging. follow the steps below(you can iether use Shell or directly in registry). Only enable the trasport logging and for a reasonable period, save the log and run through it. There should be some leads.
http://technet.microsoft.com/en-us/library/bb201670(EXCHG.80).aspx
Also perform theb below steps, if you have not performed yet.
Stop all the AV services.
Restart transport and mail submission services.
-Praveen
Request you to share the event log details, enable the transport logging and see for indept logging. follow the steps below(you can iether use Shell or directly in registry). Only enable the trasport logging and for a reasonable period, save the log and run through it. There should be some leads.
http://technet.microsoft.com/en-us/library/bb201670(EXCHG.80).aspx
Also perform theb below steps, if you have not performed yet.
Stop all the AV services.
Restart transport and mail submission services.
-Praveen
ASKER
going to switch transport logging on now
there is no error in the event log which can be associated with the exchange except for a Microsoft Forefront Security error VSAPI library not registered
exchange transport log attached
MSGTRK20100814-1.LOG
MSGTRK20100815-1.LOG
there is no error in the event log which can be associated with the exchange except for a Microsoft Forefront Security error VSAPI library not registered
exchange transport log attached
MSGTRK20100814-1.LOG
MSGTRK20100815-1.LOG
ASKER
I need to unfreeze the submission queue anyone have the best solution
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nice one. didnt see that coming!
ASKER