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Exchange 2003 / Outlook 2010 - Out Of Office Not Working via Outlook

Posted on 2010-08-16
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Last Modified: 2012-08-14
I think I know the answer to this already, but looking to see if anyone has managed to make this work.

Customer upgraded their Office to Office 2010 (without talking to us - which is fine) but still has a Small Business 2003 Server and thus most features of Outlook 2010 works, but Out Of Office does not.

Is there anything I can do with the likes of SRV records or is it a case of time to kill the SBS 03 box and upgrade to SBS 08?

I know that it can be set via OWA, but looking to see if there is a solution that does not involve OWA.
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Question by:Alan Hardisty
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by:DesertCroc
ID: 33444372
As long as they have the public folders on Exchange 2003 the OOF should still work fine. If they eupgraded to Exchange 2010 and still had Outlook 2003 then you'd have to at a minimum have public folders to be a place holder as the Outlook 2003 client expects this for OOF.
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by:Alan Hardisty
ID: 33444383
Public Folders are still as they were before the Client got upgraded to Office 2010.
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by:trial1982
ID: 33445086

"Outlook 2010 cannot connect to Microsoft Exchange Server 2000 or earlier versions of Exchange. Users who run Exchange Server 2000 in their environments will receive an error message when Outlook 2010 attempts to connect to the server. The error message will state that the server version is not supported. Public folders in Microsoft Outlook 2010 also cannot connect to Exchange Server 2000, although an error message does not appear. Users will have to migrate to Exchange Server 2003 or a later version."
Taken from http://technet.microsoft.com/en-us/library/cc179110.aspx

What version is your exchange on sbs 2003 and also the sbs 2003 sp version.

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by:Alan Hardisty
ID: 33449867
As per the tags in the question, the Exchange version is 2003, which is standard with SBS 2003.
Service Pack is currently Exchange 2003 Service Pack 2.
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by:sunnyc7
ID: 33451017
Alan
Knowing your skills, I assume you must have tried-out the "usual" methods of troubleshooting.

The only thing that comes to my mind is
- check OOF property of mailbox through MFCMAPI
- Use MDBVU32 / Exchange Message Tracking to see if the messages are being generated / getting deleted.
http://www.msexchange.org/articles_tutorials/exchange-server-2007/tools/troubleshooting-out-of-office.html

I am not sure if SRV records will help in 2003.

PS: I just bought a new laptop for one my clients with Outlook 2010 / SBS 2003. It will be delivered in a week. I guess i will find out if i can make it work :)

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by:Alan Hardisty
ID: 33455940
I have tried everything I can think of and I don't believe it is possible because Outlook 2010 uses Autodiscover and Exchange 2003 simply doesn't.
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by:Glen Knight
ID: 33455956
Hmmm, interesting, Outlook 2010 does work with Exchange 2003 I have customers using it.

What errors are you getting? Are you getting any event log errors? Have you disabled  (not sure if it's auto setting in Outlook 2010) encryption because of course Exchange 2003 doesn't use it (sense of de ja vous here)
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by:Glen Knight
ID: 33456203
Also what happens if you don't use Cached mode?
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Alan Hardisty earned 0 total points
ID: 33456253
Just spoken to the customer (new one) and they have informed me that the SBS 03 box they are using does not host their emails - it used to but not any more - they just switched without telling us.  You have to love customers who don't talk to their IT people : )
So, they are going to find out what server they are using and then we might be able to resolve the OOF problems.
Sorry - barking up the wrong tree here!
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by:Glen Knight
ID: 33456315
OK, that's hilarious.
I think you have found the problem.

"PICNIC"
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by:Alan Hardisty
ID: 33456355
I should have guessed when I turned up to find their Dell laptop was now a MacBook!
Tomorrow is another day :)
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by:sunnyc7
ID: 33456446
At one of my customer location, every couple of weeks I see traces that someone has been playing around.

WSUS updates are not happening. On further investigation turns out this server was added as a delegate to some DC in italy (same company but I didnt understand why would you want to push WSUS updates from italy ??)

IIS directories vanished and left one file there - adsutil.vbs
(fortunately this was one server that didnt have OWA / OMA etc., so we recovered it)

Then yesterday I noticed that trendmicro AV client is not there at all.
---

Picnic is the word that comes to my mind too @ :)
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by:Glen Knight
ID: 33456463
>>I turned up to find their Dell laptop was now a MacBook!
WOW! That's some transformation :)

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by:Alan Hardisty
ID: 33456496
Yep - the best part is that they are still paying for support for the Dell laptop ; )
WSUS from Italy - that's very funny too!
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