Solved

XP Laptop boots to login screen and then to black screen with no cursor

Posted on 2010-08-16
9
539 Views
Last Modified: 2012-05-10
I am working on an HP laptop running XP pro that is driving me crazy.  It boots up normally to the Login screen where it is asking you to use Crtl+Alt+del to log in.  If you log in at that time then the computer continues to boot correctly.  But, if you step away for a few minutes and leave the computer without logging in, the screen goes to black (but with backlight on) and no cursor and frozen. can not do anything.  I tried system restore back before the problem started without any luck.  it seems fine in safe mode.  I scanned it for viruses. I changed power and screen saver settings to never.  Please help before I through this out the window.
0
Comment
Question by:waytron
9 Comments
 
LVL 7

Expert Comment

by:elawad
ID: 33444542
try to remove some start up programs and services by typing msconfig and then startup and services the two tabs remove the unwanted programs and then try to see if the problem persists.
0
 
LVL 11

Expert Comment

by:Pieter Jordaan
ID: 33444548

Disable APM - Advanced Power management in the system BIOS, and see if it makes any difference.

You can also try to download and install the latest motherboard drivers for it. That should update the APM drivers too.
0
 
LVL 11

Expert Comment

by:Coast-IT
ID: 33444558
Could be a service issue, stop all non microsoft services up and try again, if it's ok, add them in again 1 by 1 until you find the culprit ;

At the Windows Run type msconfig.exe to open up System Configuration tool.
Then, click on the Services tab and tick the check-box of “Hide All Microsoft Services” to easily locate all non-Microsoft Windows services.
Uncheck all of the non microsoft services

restart
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 
LVL 1

Author Comment

by:waytron
ID: 33444585
I already tried removing all startup items and no change.
I did not try disabling all non-microsoft services.  I will try that now.
0
 
LVL 2

Accepted Solution

by:
Clement P earned 500 total points
ID: 33444785
0
 
LVL 1

Author Comment

by:waytron
ID: 33444809
Ok, sorry about the delay but it takes about 15 minutes.  I unchecked all startup items and Non-Microsoft services and rebooted.  It booted up to "Press CTRL+ALT+DEL to log in", I left it there and did not log in and after about 15 minutes the screen went to a black but bright backlit screen, no cursor and no reaction to any keys, mouse or Crt+alt+del. NO Change
0
 
LVL 7

Expert Comment

by:elawad
ID: 33444945
you mentioned that if you start the computer in safe mode this behavior doesn't occur, this mean that if you run the computer in safe mode not all the services are running which means that it might be one of the services that push this behavior.  you can try this to make sure that one of the services is causing the problem by running the msconfig and choosing the diagnostic startup then restart your pc and check if the problem persists, if no then start adding the services one by one and restart your pc until you experience the problem again then you can clearly identify the cause of the problem.
0
 
LVL 1

Author Comment

by:waytron
ID: 33445179
Thanks groznywonzy.  That was right on.  I have to admit that I did not realize that there was a different Screen Saver for the Login Screen.  I disabled it and problem solved. Must be a damaged screen saver.  Thanks So Much.  I was ready to backup, reformat and reinstall Windows.
0
 
LVL 1

Author Closing Comment

by:waytron
ID: 33445189
Right on. Thanks so much
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question